Senior Business Analyst - Patch Management

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

As a Patch Team member, you will serve as the central point of coordination between the Security and Patch Management teams. You will be responsible for consolidating vulnerability and patch data, supporting investigations, prioritizing patch activities, and delivering accurate reporting and metrics to stakeholders. This role ensures seamless collaboration across teams to strengthen organizational security and compliance.

Job Details

Position Title: Senior Process Analyst - Patch Management

Career Level: P2

Job Category: Sr. Associate

Role Type: Hybrid

Job Location: Bangalore

About The Team

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

Our Patch Management Team is committed to ensuring secure, compliant, and reliable IT operations across the organization. By partnering closely with Security, IT, and Business stakeholders, the team delivers efficient patch management processes that reduce vulnerabilities and enhance compliance posture. Collaboration, accountability, and continuous improvement form the foundation of how we work.

Impact

The Analyst for Patch Management will be responsible for driving the analysis, reporting, and coordination of patching and remediation activities across endpoint systems. This role will work closely with infrastructure, security, and compliance teams to ensure timely risk reduction, regulatory adherence, and effective prioritization of patch deployments.

Key Deliverables (Duties and Responsibilities)

Collect, analyze, and interpret patch management data (e.g., vulnerability scan results, compliance dashboards, patching KPIs).

Develop and maintain dashboards and reports to provide leadership visibility into patch compliance, exceptions, and risk posture.

Partner with security and infrastructure teams to align patching efforts with organizational risk management priorities.

Coordinate across multiple groups (infrastructure, application owners, operations, and risk/compliance) to ensure smooth execution of patching cycles.

Facilitate governance meetings, track remediation progress, and escalate delays or risks.

Support audit and compliance requirements by ensuring accurate documentation and evidence of patching activities.

Identify process gaps and propose improvements to streamline patch management lifecycle

Skills and Qualification (Functional and Technical Skills)

Must have

• 7+ years of IT experience in coordinating with multiple teams for key IT security deliverables tracking and reporting.
• Strong experience in data analysis and reporting (Excel, SQL, Power BI, Tableau or equivalent tools).
• Knowledge of patch management processes, vulnerability management, and IT compliance frameworks.
• Ability to translate technical patch/vulnerability data into business impact for prioritization.
• Excellent communication and coordination skills with cross-functional teams.
• Experience working with ITSM and patching tools (e.g., ServiceNow, SCCM, BigFix, Tanium, Qualys, CrowdStrike, or similar).
• Strong organizational skills to manage competing priorities and meet deadlines.
• Experience working over Windows 10/11 platform and strong understanding of IT Key words associated with patching activities like vulnerability, CVEs, risk score etc.
• Proficiency in Microsoft Office tools, especially Excel (pivot tables, formulas, data consolidation) including Word and power-point.
• Strong understanding of vulnerabilities and associated data and patch management processes.
• Familiarity with end-point scanning tools such as Qualys (or similar vulnerability management tools).
• Experience with reporting tools like Power BI.
• Knowledge of ITIL framework (Incident, Change, Problem, security exception Management).
• Strong coordination, communication, and stakeholder management skills.
  
  

Good to have

• Experience in Python language for data messaging/processing and reporting.
  
  

Soft Skills

• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a "can-do" attitude and comfort working with ambiguity.
• Strong customer service skills and a customer-focused mindset.
  
  

Relationships & Collaboration

• Ensure great Partnership with IT counterparts (India as well as US associates).
• Be available for team connects if any.
• Flexible to adjust work scheduled including evening, weekend; as per Org need.
• Collaborate with Business wherever necessary.
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.