Senior Business Analyst- Service now -Platform/Integration

Overview

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description:

The Future Begins Here:

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity :

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Experience 6–10 years (with at least 4+ years in ServiceNow Platform):

About the Role:

We are looking for a Senior Business Analyst – ServiceNow Platform to connect business needs with advanced technical solutions. The role involves gathering and analyzing requirements, translating them into functional specifications, and ensuring alignment with Takeda’s objectives and compliance standards, such as GxP and SOX. The focus is on maximizing ServiceNow's value to drive customer business outcomes.

Responsibilities

• Lead requirement gathering sessions with stakeholders to capture business needs, pain points, and process improvement opportunities.
• Champion organizational AI adoption by ensuring seamless system integration, demonstrating clear business value, and maintaining high standards for performance and user experience
• Translate business requirements into functional specifications and work closely with ServiceNow developers and architects.
• Be the process expert in how to best support solutions by using ServiceNow capabilities using ServiceNow best practices focused on configuration vs. Customization
• Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Facilitate workshops, create process flows, and document use cases, user stories, and acceptance criteria.
• Review detailed test cases and scripts in accordance with User stories
• Support the design, configuration, and testing of new functionalities and enhancements.
• Ensure all requirements and processes comply with Takeda’s GxP, SOX, and other regulatory standards.
• Conduct UAT planning, coordination, and execution with business users. If needed Perform functional, regression, and integration testing on ServiceNow applications.
• Ensure compliance with governance, data quality, and security standards.
• Provide guidance on platform capabilities, OOB functionalities, and best practices.
• Act as a liaison between business, technical teams, and platform owners.
• Mentor junior analysts and contribute to building BA best practices.
  
  

• Experience & Knowledge
• 6+ years as a Business Analyst, with at least 4 years focused on ServiceNow Platform, Integrations and multiple products.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience working in Agile/Scrum delivery models.
• Exposure to integrations, reporting, and analytics within ServiceNow.
• Technical Understanding
• Awareness of ServiceNow platform architecture and common configuration elements.
• Ability to assess feasibility of requirements against OOB features vs. Customization.
• Strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. Preferred experience deploying GenAI Solutions
• Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA) – Preferred
• ServiceNow ITSM Implementation Specialist – Preferred
• Soft Skills
• Excellent facilitation, documentation, and communication skills.
• Strong stakeholder management and negotiation skills.
• Analytical mindset with a focus on business value delivery.
  

• Knowledge of additional modules like CSM, ITBM, HRSD, or ITOM.
• Experience in AI/ML and automation capabilities such as Now Assist and Predictive Intelligence.
• Change management and training experience for end-users.
  
  

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  
  

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working.
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs.
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
• Broad Variety of Learning Platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
  
  

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
  
  

IND - Bengaluru

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time