Senior Business Analyst

Industry Expertise 15+ years of experience in the IT industry, preferably within service-based IT organizations. Strong understanding of industry trends and best practices to drive operational excellence. Program & Project Management 5+ years of proven expertise in managing large-scale programs with teams of 40+ employees. Experience in Digital Strategy & Transformation project delivery and management. Strong leadership in hybrid project management (Manual + Automation) with exposure to Agile and DevOps testing methodologies. Expertise in stakeholder management and Agile delivery with a focus on efficiency and adaptability. Test Life Cycle Automation & Process Management Proven ability to leverage automation for enhanced quality outcomes and test efficiency. Hands-on experience with various SDLC models (Agile, Waterfall, Hybrid-Agile) and best practice integration. Proficiency in risk management, dependency resolution, and fostering a positive approach to project execution. Domain Knowledge Strong expertise in Banking domains, including Retail Banking, Corporate Banking, Channels, and Payments. Deep understanding of financial sector workflows and regulatory requirements. Tools & Metrics Experience managing Agile project metrics using JIRA and Microsoft Azure DevOps. Awareness of automation frameworks and API integrations. Customer & Stakeholder Management Proven ability to manage Indian and international clients (minimum of 3 engagements preferred). Delivered high customer satisfaction (CSAT) scores through strategic relationship management. Cross-Service Expertise Broad exposure to multiple domains and end-to-end project lifecycles, covering Functional, Performance, and Security testing. Behavioral & Soft Skills Exceptional communication and negotiation skills. Strong stakeholder management and ability to influence client decisions. Effective time management and collaboration to drive project success. Data Competency Strong grasp of data analytics, senior managemen