Senior Business Analyst

What You'll Do

Overview

We are looking for a Senior Business Analyst with good to have project management experience to join our Revenue Operations Project Management Office (RevOps PMO). You will analyse, document, and enhance business processes across Revenue Operations, ensuring understanding of our goals and operational efficiency. We ask that you have a blend of business process and project management skills to guide incremental process improvements and promote success. As a BA, you will collaborate with partners across sales, marketing, customer success, finance, and IT to improve operations, improve scalability, and support automation projects

What Your Responsibilities Will Be

Process Analysis & Improvement

• Analyze current-state business processes using Lean and BPM methodologies.
• Identify bottlenecks, inefficiencies, and areas for optimization within revenue-generating functions.
• Conduct process mapping sessions and partner interviews to document workflows.
• Recommend data-driven process enhancements that improve efficiency and customer experience.
  
  

Process Documentation and Standardisation

• Develop detailed process documentation, SOPs, and workflow diagrams.
• Maintain a centralised repository of business process documentation for reference and training.
• Work with Enablement teams to create training materials that inspire process adoption.
  
  

Project Management & Change Implementation

• Lead process improvement projects from planning through execution.
• Develop detailed implementation plans for process changes, including timelines, resource allocation, and risk assessments.
• Report on process Goals and performance metrics.
• Guide partner agreement across multiple departments to ensure successful change adoption.
  
  

Technology Enablement & Automation Support

• Collaborate with IT teams to identify opportunities for automation and workflow optimization (CRM enhancements, RPA, workflow tools).
• Provide our requirements for technology solutions that enhance process efficiency.
  
  

Executive Reporting & Partner Engagement

• Present process improvement recommendations to senior leadership.
• Guide communication between business teams and technical teams to ensure agreement on process transformation projects.
  
  

You will report to the Acquisition Integration and Operations Director & Revenue Operations Project Management Office.

What You’ll Need To Be Successful

Qualifications

• 4+ years of experience in business process analysis, process improvement, or operational efficiency roles
• Proficiency in process mapping and modeling tools (Visio, Lucidchart, Miro, MindMatrix).
• Knowledge of business process improvement frameworks (Lean BPM).
• Understand of change management principles and best practices.
• Analyze complex workflows, define pain points, and propose structured solutions.
• Experience working with Revenue Operations responsibilities (Sales, Marketing, Customer Success, Finance).
• Familiarity with CRM (Salesforce, HubSpot) and process automation tools (RPA, workflow software) is a plus.
• Project management experience within process implementation projects is a plus.
  
  

Important Competencies And Soft Skills

• Translate complex processes into clear documentation and recommendations.
• Collaborative team player who builds cross-functional relationships.
  
  

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.