Senior Business Analyst

About The Role

We are looking for a Senior Business Analyst who thrives at the intersection of business, technology, and product innovation.

This is a post-sales leadership role where you'll act as the Product Owner for client-facing software and AI projects, driving delivery with clarity, purpose, and documentation excellence.

While the focus will be on post-sales ownership, you should be open to participating in pre-sales discovery calls to ensure seamless transitions and a consultative approach to new client engagements.

Key Responsibilities

• Business Analysis & Product Ownership
• Own the product vision, roadmap, and client alignment post-sale.
• Gather, analyse, and translate business requirements into functional specifications, user stories, and acceptance criteria.
• Act as a bridge between clients, designers, developers, and QA teams, ensuring a shared understanding.
• Create detailed BRDs, user journeys, wireframes, workflows, and epics using modern tools.
• Lead backlog grooming, sprint planning, and work prioritisation in Agile teams.
• Stakeholder Communication
• Maintain transparent communication with internal and external stakeholders across project lifecycles.
• Present product updates, demos, and roadmap milestones to clients.
• Facilitate workshops, brainstorming sessions, and validation meetings with business users and technical teams.
  
  

Documentation Excellence

Deliver high-quality, structured documentation including :

• Business Requirement Documents (BRD)
• Functional Specification Documents (FSD)
• User Manuals / Training Material
• Executive Summaries & Presentations
• Use AI-powered writing and productivity tools (like Notion AI, ChatGPT, Scribe, Grammarly, etc.) to fast-track documentation and insights.
  
  

Pre-Sales Support (as Needed)

• Join discovery sessions to understand client pain points.
• Support proposal creation with flow diagrams, mockups, and solution documents.
• Collaborate with Sales & Tech teams to scope deliverables and timelines.
  
  

Education

Required Skills & Qualifications :

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• MBA or related certifications (CBAP, PMI-PBA) are a plus.
  
  

Experience

• 5+ years of experience in an IT services or software product company.
• Demonstrated success in client-facing, post-sales roles (preferably with Agile teams).
• Prior experience working on AI/ML or data-heavy platforms is a strong advantage.
  
  

Tools & Technical Knowledge

• Strong understanding of Agile (Scrum/Kanban) delivery models.
• Hands-on with tools like JIRA, Confluence, Miro, Lucidchart, and MS Visio.
• Proficient in Office 365/Google Workspace (Docs, Sheets, Slides).
• Familiarity with APIs, SaaS, and basic technical architecture is preferred.
• Experience with AI tools for documentation, note-taking, or flow creation is highly desirable.
  
  

Soft Skills

• Exceptional written and verbal communication.
• Strong stakeholder management and conflict resolution abilities.
• High attention to detail with structured thinking.
• Proactive, organised, and deadline-driven with a problem-solving mindset.
  
  

(ref:hirist.tech)