Senior Business Analyst

Job Description

Job Description of Senior Business Analyst for Infinite Computer Solutions

Job Title: Senior Business Analyst (E3)

Location: Noida, Uttar Pradesh, India

Role Overview

We are seeking a technically skilled Business Analyst to support and enhance enterprise billing and financial applications. This role focuses on application support, data analysis using SQL, troubleshooting APIs and system integrations, and resolving issues related to workflows and automation.

The role involves close collaboration with finance, product management, and technology teams to investigate system behavior, ensure data accuracy, and contribute to ongoing improvements in application performance and reliability. Strong analytical skills, attention to detail, and effective communication with stakeholders are essential for the success of this role.

Key Responsibilities

• Provide support for billing and financial systems by troubleshooting issues related to workflows, system integrations, APIs, and data processes.
• Investigate and resolve complex problems involving subscription management, billing cycles, payment processing, and revenue recognition.
• Analyze data discrepancies and system behavior using SQL queries and advanced Excel tools (VLOOKUP, PivotTables).
• Collaborate closely with business and technical teams to gather requirements, validate solutions, and ensure smooth operational processes.
• Identify recurring issues, conduct root cause analysis, and recommend long-term process and system improvements.
• Assist in testing and validating configuration changes, releases, and system enhancements.
• Maintain comprehensive documentation of troubleshooting steps, process workflows, known issues, and resolutions to ensure knowledge sharing and continuity.
  
  

Required Skills And Experience

• Minimum 5+ years of relevant experience in technical support, preferably within billing systems, financial applications, or subscription-based platforms.
• Proficient in SQL for data extraction, validation, and analysis.
• Advanced Excel skills including VLOOKUP, PivotTables, and formula-based data analysis.
• Experience troubleshooting issues related to APIs, workflow automation, and system integrations.
• Strong analytical skills to diagnose and resolve complex problems effectively.
• Familiarity with JSON for analyzing data structures and assisting in the identification and resolution of issues in workflow and API interactions.
• Strong understanding of financial operations such as invoicing, payments, credits, adjustments, and revenue recognition.
• Ability to produce clear, detailed documentation and effectively communicate with both technical and business stakeholders.
• Excellent verbal and written communication skills in English.
• Self-motivated, detail-oriented, and capable of working independently and as a part of a team.
  
  

Qualifications

Bachelor's Degree

Range Of Year Experience-Min Year

5

Range Of Year Experience-Max Year

10