Senior Business Analyst

Overview

About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients

• Citeline – accelerate the drug development cycle
• Evaluate – bring the right drugs to market
• MMIT – identify barrier to patient access
• Panalgo – turn data into insight faster
• The Dedham Group – think strategically for specialty therapeutics
  
  
  

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Job Description

We are looking for a Senior Business Analyst (Technical) to drive requirement discovery, process/solution design support, and delivery alignment across business and technical teams. You will report directly to the VP Change Management, partnering cross-functionally with product, engineering, data, and operations to translate business outcomes into clear, testable functional specifications and user stories.

This is a high-ownership role for someone who enjoys ambiguity, deep process thinking, and crisp documentation, and who can act as the “glue” between business stakeholders and technical delivery teams.

Responsibilities

• Support the planning and execution of change initiatives across systems, processes, and teams.
• Work closely with change leads and content operations team, as well as cross-functional stakeholders to deliver improvement.
• Ask thoughtful, critical questions to challenge assumptions and surface barriers to change.
• Assist in creating communication plans, training resources, and engagement materials that support adoption.
• Help track progress, gather feedback, and adjust approaches based on team and stakeholder input.
• Contribute to post-project reviews and ongoing improvement efforts.
• Document requirements clearly using BRDs/FRDs, process flows, and decision/rule matrices.
• Convert complex business rules into well-structured epics, features, and user stories with acceptance criteria
• Ensure stories are testable, unambiguous, and aligned to business outcomes.
• Maintain traceability from business goals → requirements → user stories → delivered functionality
• Create/own UAT strategy, test scenarios, and test cases; coordinate UAT execution with business users.
• Validate delivered solutions against acceptance criteria and business rules
  
  
  

• Bachelor’s degree or equivalent (B.E./B.Tech/BSc/MCA/BA/BCom etc. — no strict stream requirement if experience is strong).
• 5+ years’ experience as a Business Analyst / Technical BA / Functional Analyst in large programs or product environments
• Strong critical thinking and interpersonal skills.
• Interest in life sciences, data, or health-related industries is a plus.
• Experience working on multiple projects to strict deadlines / timelines
• Adept at communicating complex ideas
• A desire to work collaboratively with a wide range of stakeholders
• Ability to be flexible and multi-task in fast-paced environment
• Work collaboratively with a team in a hybrid/virtual environment across several time zones during the same 24h period
  
  
  

• A curious and analytical thinker who enjoys solving problems and improving how things work.
• Comfortable questioning existing processes and engaging others in open, constructive dialogue.
• A clear communicator who builds strong relationships across teams.
• Organized, adaptable, and motivated to learn and grow in a dynamic environment.
• Strong ability to translate business needs into functional specs, user stories, and acceptance criteria.
• Experience working with Agile delivery teams and tools (Jira/Confluence or equivalents)
• Solid understanding of systems + data flows (APIs, integrations, databases at a conceptual level).
• Exposure to pharma, life sciences, health tech, content operations, regulatory or quality-driven domains.
• Familiarity with process modeling tools (Visio, Lucidchart, BPMN) and basic SQL/data querying.
• Tools / Working Environment
• Core: Jira, Confluence, Excel/Google Sheets, PowerPoint/Slides
• Process & Analysis: Visio / Lucidchart / Miro (or similar)
• Nice-to-have exposure: SQL, APIs/integration concepts, data mapping templates
  

• Health Insurance
• Provident Fund
• Life Insurance
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk
  
  
  

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.