Senior Business Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

• The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

• The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

QUALIFICATIONS

Experience:

• Master’s Degree (preferred) with 5-8 years of experience in data analytics

• Must have:

  • Marketing analytics experience

  • Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

  • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

  • Predictive modeling using Machine Learning

• Good to have:

  • Experience in financial services

  • Experience working with data from different sources and of different complexity

  • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

Skills:

Analytical Skills:

• Strong logical reasoning and problem solving ability

• Proficient in converting business problems into analytical tasks, and analytical findings into business insights

• Proficient in formulating analytical methodology, identifying trends and patterns with data

• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

• Proficient in Python, Pyspark , SQL

• Proficient in Tableau, MS Excel, PowerPoint

Soft Skills:

• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

• Should have excellent communication and inter-personal skills

• Story telling ~ Some part in Dashboarding ~ 10%

• Strong process/project management skills

• Ability to coach and mentor juniors

• Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

• Experience in Pyspark, SQL & Python
• Experience in data visualization tools like Tableau
• Data science and Machine learning concepts understanding and experience is a plus

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.