Senior Business Analyst (Process Modeling, and Stakeholder Collaboration)

Job Summary

Synechron is seeking a highly experienced and detail-oriented Senior Business Analyst to join our dynamic team. In this role, you will serve as a key contributor to our business analysis function, translating complex business needs into effective solutions that support organizational goals. Your expertise will enable our teams to deliver value-driven projects efficiently and effectively, ensuring alignment with strategic objectives and stakeholder expectations.

Software Requirements

Required Skills:

• Business analysis tools (e.g., Microsoft Visio, (version 2016 or later))
• Data analysis and visualization software (e.g., Microsoft Excel - advanced proficiency, tools like Tableau or Power BI)
• Requirement management tools (e.g., Jira, Confluence - recent versions)
• Workflow and process modeling software (e.g., BPMN tools)
  
  

Preferred Skills:

• Basic understanding of enterprise-level ERP/CRM systems (e.g., SAP, Salesforce)
• Knowledge of project management tools (e.g., Microsoft Project, MS Teams)
  
  

Overall Responsibilities

• Gather, analyze, and document business requirements by engaging with stakeholders, ensuring clarity, completeness, and alignment with organizational objectives.
• Develop detailed functional specifications, use cases, process flows, and user stories to guide development teams and project execution.
• Facilitate communication between business units and technical teams to ensure a mutual understanding of project scope and deliverables.
• Support project planning, monitoring progress, and ensuring deliverables meet quality standards and deadlines.
• Contribute to process improvement initiatives by analyzing current workflows and recommending efficiencies.
• Assist in testing and validating solutions to verify they meet business needs and specifications.
• Provide ongoing support during implementation, including stakeholder training and documentation.
  
  

Strategic Objectives:

• Deliver comprehensive requirements that enable timely and successful project deliveries.
• Enhance stakeholder engagement and satisfaction through clear communication and tailored solutions.
• Promote continuous improvement by identifying opportunities to optimize business processes.
  
  

Performance Outcomes & Expectations:

• Accurate and comprehensive requirement documentation.
• Successful facilitation of collaborative sessions and stakeholder buy-in.
• On-time delivery of specifications and supporting documentation.
• Positive feedback from stakeholders regarding clarity and usability of deliverables.
  
  

Technical Skills (By Category)

Programming Languages:

• Required: Basic understanding of scripting or programming concepts (e.g., SQL, Python) is preferred but not mandatory.
• Preferred: None specifically required.
  
  

Databases/Data Management:

• Required: Experience with relational databases (e.g., SQL Server, Oracle) and data querying techniques.
• Preferred: Experience with big data tools or NoSQL databases.
  
  

Cloud Technologies:

• Required: Familiarity with cloud platforms (e.g., AWS, Azure) focusing on cloud-based data storage and services.
• Preferred: Certification or practical experience in cloud services.
  
  

Frameworks and Libraries:

• Required: Understanding of business process frameworks (e.g., BPMN, UML modeling).
• Preferred: Knowledge of agile frameworks like Scrum or Kanban.
  
  

Development Tools & Methodologies:

• Required: Experience with Agile, Scrum, or Waterfall project methodologies.
• Preferred: Exposure to DevOps practices.
  
  

Security Protocols:

• Optional: Basic understanding of data security, compliance, and privacy protocols relevant to business analysis.
  
  

Experience Requirements

• Minimum of 7+ years in business analysis roles within financial services or related industries.
• Proven track record of managing complex projects from requirements gathering through implementation.
• Extensive experience in stakeholder engagement, documentation, and process modeling.
• Experience working in diverse regulatory environments and compliance standards is advantageous.
• Candidates with alternative pathways demonstrating equivalent skills—such as extensive cross-functional project leadership—are encouraged to apply.
  
  

Day-to-Day Activities

• Conduct interviews and workshops with stakeholders to elicit detailed business requirements.
• Analyze existing business processes and document workflows to identify improvement opportunities.
• Prepare functional specifications, use cases, user stories, and process diagrams for project teams.
• Collaborate closely with developers, testers, and project managers in an Agile or traditional setting.
• Participate in sprint planning, review sessions, and status meetings.
• Support user acceptance testing (UAT) and assist with issue resolution.
• Maintain clear and organized documentation of requirements, decisions, and project artifacts.
• Provide ongoing communication and updates to stakeholders on project progress.
  
  

Decision-Making Authority & Responsibilities:

• Validate solution approaches against requirements.
• Recommend process improvements and inform implementation strategies.
• Escalate issues related to scope or requirements misalignment to project leadership.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• Relevant certifications (preferred but not mandatory): CBAP, CCBA, PMI-PBA, or equivalents.
• Participation in ongoing professional development, such as courses in business analysis, project management, or domain-specific training.
• Demonstrated commitment to continuous learning and adapting industry best practices.
  
  

Professional Competencies

• Strong analytical and critical thinking skills, with an ability to interpret complex data and business scenarios.
• Effective collaboration and stakeholder management skills across varying levels of the organization.
• Excellent written and verbal communication abilities, ensuring clarity and mutual understanding.
• Resilience and adaptability in fast-paced environments, with a proactive approach to problem-solving.
• Innovative mindset, open to leveraging new tools and methods to enhance processes.
• Skilled in prioritizing tasks, managing time efficiently, and meeting deadlines.
  
  

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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