Senior Business Analyst Quality

About The Role

Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and we're looking for a Senior Business Analyst in the field of Quality, assessing stakeholder requirements for digital solutions. Reporting to the Head of Digital Quality, you will be the point of contact to advise and support internal customers in formulating and concretizing their requirements and the creation of respective digital solutions. You will also closely collaborate with product owners and support the development of strategies to optimize business performance.

Key Responsibilities

• Analyze and optimize quality processes to improve efficiency, streamline workflows, and ensure compliance with industry standards and regulations
• Collaborate with business stakeholders through interviews, workshops, and surveys to gather and document business requirements for digital solutions
• Create user stories, use cases, functional specifications, and perform feasibility studies to evaluate proposed changes or enhancements to systems
• Work closely with other digital teams to design and implement IT solutions that meet business needs, with a focus on systems like SAP QM, QMS, Lims
• Provide recommendations for business process improvements and system enhancements to drive efficiency and effectiveness
• Oversee the design, execution, and monitoring of user acceptance testing (UAT) and other relevant testing phases
• Maintain close cooperation with application management teams to ensure smooth implementation, maintenance, and operation of applications
• Collaborate with global stakeholders, with key locations in Europe (Wieze, Lodz, Zurich), and support initiatives across our global footprint.
  
  

About You

• Graduate degree in (industrial) engineering, food sciences, business administration, IT, or a comparable field
• Minimum of 5 years of experience in relevant fields, with advanced knowledge of IT solution design, feasibility studies
• Solid understanding of ERP systems, particularly SAP QM module, or other Quality systems (QMS, LIMS); experience in other SAP modules (PPPI, IM, PLM) is a plus
• Familiarity with business analysis tools and techniques
• Experience with project methodologies, including both waterfall and agile approaches
• Knowledge of industry regulations and compliance standards related to food safety and quality is an advantage
• Strong analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights
• Excellent communication skills, both written and verbal, capable of presenting to diverse audiences and stakeholders at various levels
• Independent and self-driven, with a passion for innovation and the ability to take ownership of tasks and see them through to completion
• Collaborative mindset, capable of building positive relationships across global, diverse teams and supporting team success
• Willingness to learn and adopt new technologies, staying current with emerging industry trends
• Fluent in English (both verbal and written).
  
  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.