Senior Data Analyst and IT support Officer

Overview

Job Title – Data Analyst and IT Support Officer

Place of Posting – Delhi

Role:

Data Analyst is expected to :

· Do independent research on various topics as per the project requirements.

· Create survey schedules and questionnaires and manage field data teams (if necessary)

· Organize and clean datasets gathered by operations teams

· Analyze the data using various tools and soft wares.

· Produce meaningful insights from the project data.

· Write rigorous reports and policy briefs using the data and field insights.

· Provide research and policy outputs.

·

Specific Responsibilities

Data Acquisition and Preparation:

· Collecting data: Sourcing data from various internal and external sources, including databases, surveys, logs, and APIs.

· Cleaning and pre-processing data: Identifying and correcting data inconsistencies, errors, and missing values to ensure accuracy and completeness.

· Transforming data: Manipulating data using tools like pandas and SQL to structure it for analysis.

Data Analysis and Modeling:

• Exploratory data analysis (EDA): Analyzing data to understand its distribution, patterns, and relationships between variables.
• Statistical analysis: Applying statistical methods and tools to identify trends, correlations, and significant differences.
• Modeling: Building predictive models using techniques like regression and machine learning to forecast future outcomes.

Data Visualization and Communication:

· Creating visualizations: Designing charts, graphs, and dashboards to communicate data insights clearly and effectively to technical and non-technical audiences.

· Report generation: Writing reports summarizing findings, interpretations, and recommendations based on data analysis.

· Presenting insights: Presenting findings to stakeholders in a clear, concise, and compelling manner.

CRM & LMS Integration and Development

• Customize CRM workflows for Entrepreneur Development Programs (EDP) and mentoring support services.
• Integrate LMS platforms with CRM and mobile apps to streamline learning experiences.
• Monitor LMS usage, performance metrics, and user engagement through dashboards.

Mobile and Web Application Development

• Manage mobile and web app development cycles, ensuring alignment with program timelines and community needs.
• Coordinate cloud-based testing, stakeholder reviews, and inclusive design feedback loops.
• Oversee SEO strategies and ensure monthly updates for optimal web presence.

Chatbot and Helpline Operations

• Collaborate with operations teams to train and enhance chatbot functionalities.
• Monitor helpline usage, call flow efficiency, and manage upgrades for improved accessibility and support.

IT Asset and Infrastructure Management

• Oversee procurement, tagging, audits, and renewals for IT assets and software licenses.
• Maintain real-time issue trackers and ensure compliance through QR-based verification systems, whitelisting etc.

Content Development & Localization

• Coordinate with subject matter experts and content creators to develop localized, inclusive learning materials (e.g., Green Business, EOL, MOL, Mentor Nuggets).
• Manage content uploads to LMS and conduct pilot testing with beneficiaries.

OneDrive and Email Management

• Supervise data structuring, tagging, and audits for OneDrive and email platforms used across the organization.

Internal Communication and Support

• Lead organizational communications including email campaigns, newsletters, and updates.
• Ensure documentation of BOT (Board of Trustees) meetings, compliance checks, and consultant engagement tracking.

Training and Capacity Building

• Facilitate training workshops, digital handholding sessions, and SME knowledge transfer initiatives.
• Collect and analyze feedback to strengthen learning cycles and field impact.

Other

• Data Validation: Ensure data integrity by validating, cross-checking and cleaning the data as needed
• Data Maintenance and Optimization: Responsible for maintaining the health and performance of our databases, as well as optimizing data retrieval and storage processes
• User feedback analysis: Engage with the operations teams to integrate feedback, driving continuous improvement in data visualisation and utility

· Any other assignment given by the senior management

Desirable skills and qualifications

· Masters in data science/statistics/economics with 5-10 years of experience working on primary and secondary datasets with prior experience of data analytics and report writing roles

· Research oriented focus.

· Understanding of statistical concepts

· Understanding of data science and analysis principles

· Analytical skills in picking out and understanding key insights from the data

· Documentation and project management skills

· Excellent communication and leadership skills to deliver data-driven insights at an executive level

· Having knowledge of India’s Economy and its challenges.

· Capable of handling large primary datasets / experience working with primary agriculture datasets.

· Knowledge of various data analysis tools like R or Stata.

· Proficiency in SQL and programming skills in Python or R

· Solid experience in and knowledge of Tableau and Microsoft PowerBI, having built your own dashboards

· Well versed with data visualization techniques and soft wares.

· Embody BYST’s mission, vision, and values

Job Type: Full-time

Pay: ₹100,000.00 - ₹125,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Application Deadline: 31/07/2025
Expected Start Date: 04/08/2025