Senior Data Engineer

Company: Epsilon

Website: Visit Website

Business Type: Enterprise

Company Type: Product & Service

Business Model: B2B

Funding Stage: Series C

Industry: Adtech, Martech

Salary Range: ₹ 15-20 Lacs PA

Job Description

Primary skills: Python Spark/ Pyspark + Databricks + SparkSQL

Secondary skills: Cloud (AWS or Azure or GCP or PCF or OCI)

Cab Facility: Yes

Work Timings: Rotational shift ( 8am to 5pm or 1pm to 10 pm) ( Rotational On call support – weekends)

Interview Process: 3 rounds (Looking for local Bangalore candidates who can attend 2nd/ 3rd round F2F in office premises)

Work Location: Karle Town Tech Park Nagawara, Hebbal Bengaluru 560045

About BU

SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.

Why we are Looking for You?

Senior Software Engineer is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, solving, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.

What you will enjoy in this Role?

• Ability to analyze, troubleshoot and resolve customer issues.
• Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
• Good abilities to establish relationships and strong Customer focus
• Serves as customer contact for technical and service related problems
• Great teammate that is ready to contribute or lead elements of solving and problem resolution
• Ability to deal with stressful situations with colleagues and customers
• Must have the ability to communicate effectively in English language both verbal and written
• Documenting troubleshooting and problem resolution steps, by determining the best course of action.
• Should be able to understand development code for debugging purposes when needed.
• Ability to learn and adapt to new technologies based on organization needs
• Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
• Train and mentor team members and perform other duties as assigned.
• Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
• Create and report product improvement ideas including functional enhancements and supportability improvements.
  
  

Qualifications

• Bachelor's Degree in computer or engineering related field (or related field experience).
• Minimum of 5-8 years related Product support engineering experience preferred, working directly with End-user customers.
• Mandatory skills: Python Spark/ Pyspark, Databricks, SparkSQL
• Lead and provide advanced support for Databricks clusters and environments
• Design, develop, and troubleshoot SQL queries, Python/Java scripts, and APIs for data integration and analytics.
• Collaborate with data engineers, developers, and collaborators to address technical challenges.
• Automate workflows and improve processes to enhance operational efficiency.
• RHEL operating system (certification preferred)
• A good AWS, Networking and Communication protocol knowledge
• Experience in data bricks and writing simple to medium complex SQL queries
• Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.
• Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
• Should be a self - driven individual and be able to independently handle the assignments.
• Development background in .Net would be a plus.
• Document support processes, standard methodologies, and resolution steps for recurring issues.