Senior DevOps Engineer

Overview

The role will provide IT support related to the application environments and interfaces, both, on-prem and cloud.

This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments.

Key Accountabilities and main responsibilities

Strategic Focus

• Assist with the transition to cloud & cost optimization initiatives.
• Identify, collect requirements, develop workflows to automate application support processes.
• Analyse, develop and implement process to secure, reduce downtime and optimise application performance.

Operational Management

• Ensure service requests are appropriately actioned according to service levels and performance targets.
• Provide technical support to core business application environments to ensure 24x7 availability.
• Provide support in large complex application environments especially working in complex and secured cloud platform like Azure.
• Liaise with the appropriate stakeholders to support Enterprise business applications and associated integrated system environment solutions.
• Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces.
• Provide IT support to business applications through systems problem solving and maintenance.
• Ensure IT Systems stability fixing minor issues within the application development framework.
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues.
• Support application systems as required by business units including installation of software and configuration.
• Provide High Availability (HA) management and Disaster Recovery (DR) Support.
• Completion of regular tasks to support team SLAs.
• Manage code release and deployment across multiple platforms when required.
• Support both production and non-production environments.
• Contribute to improve efficiency of IT Operations process and procedure.
• Provide system and environment related KPIs as required.
• Assist to scope system change requirements.
• Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors.
• Collaborate with other team members to improve the overall performance delivered to customers.
• Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment).

People Leadership

• Provide training to the IT support teams on supported tools and environments.

Governance & Risk

• Help resolving Information Security Corrective actions.
• Complete the CSA on time.
• Develop and Maintain Documentation related to Standard Operations Procedures.
• Ensure that established procedures and standards are adhered.
• Raising security issues and breaches to Manager.
• Report to Management of any issues that may impact the Business.
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Adhere to all standards, policies and procedures.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• Total 4-6 years experience with 2-3 years experience in DevOps.
• Prior experience in Platform Engineering and support to large complex 24x7 application environments.
• Experience in supporting multiple Application Servers like JBoss, Tomcat, WebSphere and WebLogic, RDBMS including Oracle and SQL Server and Web Servers.
• Strong experience in Supporting multiple Application Servers including JBoss, IIS.
• Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat.
• Strong experience providing technical support of applications in Azure.
• Strong experience in implementing CI/CD in multi-branch development model.
• Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure.
• Experiencing in writing PowerShell and Groovy script.
• Experience in Jira & Jenkins.
• Experience in High Availability and Disaster Recovery Support.
• Competency across a blend of operating systems such as Windows and Unix.
• Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential.
• Experience with IT Service management within ITSM / ITIL framework.
• Experience with ESB architecture and web application troubleshooting.
• Sound knowledge of MS Office Products.
• High level of problem-solving skills to handle complex software and interface support issues.
• Good documentation skills.

Personal Attributes

• Ability to work within a team assisting in:

• Ability to work on new and emerging technologies as required by Business.
• Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
• Practical and simple problem-solving approach.
• Willingness to accept responsibility and be accountable for service provided.
• Analytical and Systematic approach to work.
• Effective Team player with collaborative skills, learning and proactive attitude.