Thiruvananthapuram, Kerala, India
Information Technology
Other
Impetus Technologies
Overview
Indore, Madhya Pradesh, India;Bangalore, Karnataka, India;Pune, Maharashtra, India;Noida, Uttar Pradesh, India
Qualification
:
- 5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products.
- Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience.
- Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI.
- Hands on Experience in leveraging CICD azure pipelines.
- Strong analytical skills to be able to manage complex problems using a number of techniques.
- Exposure to public cloud technology services/stack in AWS & Azure.
- Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment.
Skills Required
:
Devops Engineer, Azure Devops, ci/cd, Kubernetes, Automation, Terraform
Role
:
- Manage and track end-to-end system issues through resolution.
- Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times.
- Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues.
- Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues.
- Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc.
- Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams.
- Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution.
- Review, analyze and monitor various daily performance reports and communicate to management.
- Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
- Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.
- Liaises with Senior Leadership on project, operational, compliance and risk governance.
- Excellent problem-solving skills, with a demonstrated ability to identify and solve issues.
- Perform under minimal supervision and peer accountability on complex assignments.
Experience
:
5 to 7 years
Job Reference Number
:
12945
Similar Jobs
View All
1 Day ago
Software Developer 4
Information Technology
- Bangalore, Karnataka, India
Job DescriptionDesign, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.ResponsibilitiesAs a member of the software engineering division, you will take an active role in the definition and evolution ...
1 Day ago
Software Developer (ReactJS & DotNet) in Faridabad, Noida, Palwal, Ballabgarh
Information Technology
- Bangalore, Karnataka, India
As a Software Developer at Digital Shahi Pvt. Ltd., you will have the opportunity to work on cutting-edge technologies such as ReactJS, DotNet, MongoDB, MERN stack, and Node.js. Join our dynamic team and be a part of revolutionizing the digital land...
1 Day ago
iOS Developer - Objective C/SWIFT
Information Technology
- Bangalore, Karnataka, India
Job DescriptionWe are looking for a skilled and enthusiastic iOS Developer to join our team. The candidate will have experience developing and maintaining mobile applications on the iOS platform and possess a passion for creating user-friendly and h...
1 Day ago
Manual/Automation Tester
Information Technology
- Thiruvananthapuram, Kerala, India
Job DescriptionThis is a full-time on-site role located in Hyderabad. As a Testing professional with 0-2 year of experience, you will be responsible for conducting testing activities, including developing and executing test plans, test cases, and te...
1 Day ago
Sr. Software Engineer - iOS Development
Information Technology
- Thiruvananthapuram, Kerala, India
Position Description: As a Senior Software Engineer, iOS Developer, you will contribute to the development of intuitive, high-performance iOS applications for enterprise use. This role focuses on implementing features and improving the product exper...
1 Day ago
Sr. Software Engineer
Information Technology
- Thiruvananthapuram, Kerala, India
What you will do: Design, develop, enhance, and test software / embedded software for medical and connectivity products for R&D department. Closely work with peers in software engineering, software quality assurance and project & product management ...
1 Day ago
PHP Developer - Laravel Frameworks
Information Technology
- Thiruvananthapuram, Kerala, India
Location: Pune, Bengaluru, Chennai, Hyderabad, GurugramWork Model: Hybrid (3 days from office)Experience Required: 10+ yearsRole Type: Individual ContributorClient: US-based multinational banking institutionNotice Period: Immediate to 21 daysRole Su...
1 Day ago
Data Engineer - Generative AI
Information Technology
- Thiruvananthapuram, Kerala, India
About The RoleWe are seeking a skilled and passionate Data Engineer to join our team and drive the development of scalable data pipelines for Generative AI (GenAI) and Large Language Model (LLM)-powered applications. This role demands hands-on exper...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in