Senior DevOps Engineer – GCP/OpenStack

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities:

• Architect and evolve our OpenStack environment
• Linux configuration and troubleshooting
• Design and maintain availability zones
• Collaborate with other architects and engineers on the design/deployment of our OpenStack environment
• Collaborate with engineers to troubleshoot, test, and build the platform
• Work across teams to provide feedback and guidance in the evolution of platform support
• Understand cluster requirements with evolving customer needs; design and implement solutions meeting those requirements
• Create and document processes and procedures through comprehensive testing
• Effectively communicate with cloud tenants as required
• Be willing to participate in an on-call rota
• This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
  
  

Qualifications:

• 4+ years of experience designing and maintaining OpenStack networking including OVS/OVN, and interfacing with hardware networks
• 5+ years of experience with Linux configuration and troubleshooting
• Strong client service orientation and ability to maintain positive partnerships
• Solid understanding and hands-on experience of OpenStack core services such as Neutron, Nova, and Cinder
• Detailed knowledge of one of the public clouds
• Experience with Containers
• Automation using tools such as Ansible, Puppet, BASH, and Python scripting
• Excellent planning and problem-solving skills
• Organized, with a track record of managing complex projects
• Ability to work with internal developers to collect feedback, prioritize tasks, and manage the engineering backlog
• Willingness to roll up your sleeves and help out with hardware and software issues
  
  

Desired Skills:

• Certified OpenStack Administrator or equivalent experience
• Strong communication skills and ability to interact with other platform architects
• Membership and active participation in the OpenStack community and core projects
• Familiarity with Infrastructure Automation
• Familiarity with Kubernetes
• Familiarity with Data Center design, including server hardware, rack diagrams, power, and cooling requirements
• Strong OpenStack networking skills
• Strong Cisco networking skills
• Knowledge of monitoring and performance tools such as Prometheus, Grafana
  
  

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.