Senior Genesys Voice Network Engineer

What Success Looks Like In This Role

Responsible to support Telecom infrastructure/Instance and responsible for technologies in scope.

• Provide support for the Global Contact Center ACD.
• Provide support for the audio/Video conferencing
• Ensure video conferencing endpoints are operational and up to date.
• Provide Global Call Recording/Archive System.
• Provide support for the CTI environment.
• Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools.
• Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.
• Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting.
• Automate the process of updating and maintaining video conferencing endpoints through centralized management systems.
• Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency.
  
  

You will be successful in this role if you have:

• Should possess 6+ years of experience in managing Voice Network Infrastructure
• Voice Video & Cloud Contact Center Technologies Support Service.
• Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Pure Cloud, Five9.
• Experience in Automation features in Genesys cloud telephony platform.
• Experience in Automation script development using Python.
• On Premise, Cloud Contact Center Technologies – Avaya, Cisco, Genesys
• SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
• Basic understanding of Network Infrastructure Design and monitoring.
• In-depth knowledge of cloud contact center platforms, such as Genesys, Amazon Connect, Google Dialogflow
  
  

Hands on experience on TMS application and architecture knowledge responsible for scheduling / managing meetings

Proficiency in cloud architecture design principles and best practices.

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