Senior IT Analyst

Job Description: Cloverleaf Interface Analyst

Location: Work from Office - Hybrid
Experience Required: 3 to 5 Years
Employment Type: Full-time
Shift Timing: Client Business hours (5 PM to 2 AM IST). Non-Business hours Support: 9 AM – 6 PM IST. Based on client need.

Job Summary

We are seeking an experienced Cloverleaf Interface Analyst with at least 3 to 5 years of hands-on experience in Cloverleaf interface engine monitoring and support. The ideal candidate will have a strong understanding of HL7 messaging, healthcare integration workflows, and proactive interface troubleshooting. This role focuses on the daily monitoring, support, and maintenance of production interfaces to ensure data integrity and system uptime across critical healthcare applications.

Key Responsibilities

• Monitor and support production interfaces on the Cloverleaf Integration Engine.
• Proactively detect and resolve interface errors, transmission failures, and system alerts.
• Perform real-time issue resolution, log review, and error tracking for inbound/outbound HL7, X12, and custom message formats.
• Communicate effectively with internal teams, clinical users, and external vendors to resolve data transmission issues.
• Escalate unresolved technical issues to senior interface developers or support vendors as needed.
• Maintain interface documentation including monitoring procedures, issue logs, and performance reports.
• Assist in interface testing, validation, and go-live support for new or updated interfaces.
• Participate in on-call rotations and provide after-hours support if required.
• Collaborate with the development and QA teams to test interface enhancements or fixes.

Required Qualifications

• 3 to 5 years of experience in Cloverleaf Interface Engine monitoring and support.
• Solid understanding of HL7 v2.x, ADT, ORM, ORU, and other common healthcare message types.
• Familiarity with interface troubleshooting, log analysis, and message tracking within Cloverleaf GUI tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple interface environments.
• Excellent communication and documentation skills.

Preferred Qualifications

• Experience with Cloverleaf development and support/monitoring.
• Knowledge of HIPAA standards and data privacy/security best practices.
• Prior experience in a hospital or healthcare setting.
• Familiarity with other integration engines for EHRs (e.g., Epic, Cerner, MEDITECH) is a plus.

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