Nagpur, Maharashtra, India
Information Technology
Full-Time
HTIC Global
Overview
Job Purpose
To provide support for daily IT operations, including infrastructure management and advanced technical areas
Duties & Responsibilities
Primary Responsibilities:
5-8 Years
Skills
Must Have:
To provide support for daily IT operations, including infrastructure management and advanced technical areas
Duties & Responsibilities
Primary Responsibilities:
- Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
- Manage and troubleshoot firewalls and network security issues.
- Assist in the implementation and administration of IT service management processes.
- Handle escalations and resolve complex technical issues in a timely manner.
- Collaborate with clients to understand their IT needs and provide tailored solutions.
- Conduct training sessions IT systems and best practices.
- Collaborate with clients to understand their IT needs and provide tailored solutions.
- Conduct training sessions IT systems and best practices
- Bachelor’s degree in IT, Computer Science, or a related field.
- Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.
5-8 Years
Skills
Must Have:
- Strong knowledge of Active Directory, Google Workspace, Office 365 administration and PBX systems
- Experience with firewalls and network security.
- Proven problem-solving skills and the ability to handle escalations effectively.
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