Senior IT Engineer

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

We are seeking a highly motivated and experienced Sr. IT Engineer to be our first dedicated IT presence in India. This is a unique opportunity to build and shape our IT support infrastructure in a rapidly growing region. You will be responsible for providing comprehensive IT support to our India-based employees, as well as assisting with field US-based IT support requests. This role requires a proactive individual with strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

This is a full-time, (5 days) onsite role based in Gurugram, India.

Shift Time: 2 PM - 10:30 PM IST (Cabs will be provided)

You Will

• Be the primary IT point of contact to provide on-site and remote IT support for employees in India and assist with off hour US-based support requests.
• Oversee the setup, maintenance, and troubleshooting of workstations, peripherals, network devices, and AV equipment.
• Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup.
• Respond to and resolve IT support tickets via Zendesk and Jira, ensuring timely resolution and clear communication.
• Monitor and respond to Slack pings and emails, and collaborate with global IT teams.
• Maintain detailed IT documentation and provide regular reports on support activities and performance.
  
  

You Have

• 5+ years of experience in IT support, with a focus on end-user support.
• Solid knowledge of Windows and macOS operating systems, hardware, software, and network troubleshooting (LAN, WAN, WLAN).
• Experience with Zendesk and Jira ticketing systems.
• Experience with AV conferencing tools such as Neat, Zoom and Google Meet
• Solid understanding of core applications such as: Okta, Slack, Zoom
• Solid understanding of Mobile Device Management for mobile devices and laptops/desktops. (e.g., Workspace ONE, Jamf, Google MDM).
• Knowledge and skills to investigate performance issues on macOS, Windows Desktop, ChromeOS and Linux
• Ability to communicate technical information clearly to both technical and non-technical users.
  
  

You Are

• Able to work autonomously and take initiative in problem-solving.
• Passionate about delivering exceptional customer service and resolving IT issues efficiently.
• Able to work effectively as part of a global team and communicate clearly with colleagues.
• Able to manage multiple tasks, prioritize effectively, and maintain accurate documentation.
• Able to work flexible hours to support global teams and adapt to changing priorities.
• Possess strong analytical and problem-solving skills.
• Experienced with cloud platforms is a plus.
  
  

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love

• Industry-leading compensation package
• Excellent medical, dental, and vision coverage
• A rewarding 401k program
• Flexible vacation policy (varies by exemption status)
• Roflex - Flexible and supportive work policy
• Roblox Admin badge for your avatar
• At Roblox HQ:
• Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
• Onsite fitness center and fitness program credit
• Annual CalTrain Go Pass
  

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.