Senior IT Helpdesk Technician

At Dario, Every Day is a New Opportunity to Make a Difference.

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

Dario Health is looking for a Senior IT Helpdesk expert to join our team in the India site.

Responsibilities

• Administer Help Desk Support Software Suites: Lead the configuration, maintenance, and optimization of help desk software, ensuring high levels of service delivery and efficiency.
• Central Point of Support: Act as the primary liaison between IT teams in India and the US, facilitating seamless communication and collaboration.
• Microsoft 365 and Azure AD Administration: Manage and support Microsoft 365 environments, including Azure Active Directory, SharePoint, Teams, OneDrive, and other related services. Provide advanced troubleshooting and support for these solutions.
• Executive Support: Provide high-level support to company executives, ensuring their IT needs are met promptly and professionally. Maintain excellent communication and relationship management skills to interface effectively with senior leadership.
• Cross-Team Interaction: Collaborate with various departments and teams to align IT support services with broader organizational goals and customer needs.
• On-Call Support Rotation: Lead and participate in an on-call rotation, providing critical support during evenings and weekends as necessary.
• Advanced User Support: Address complex user issues and requests via phone, email, and the Self Service Ticketing System, ensuring timely resolution.
• IT Project Management: Oversee IT projects, including vendor management, hardware purchasing, and deployment. Ensure successful project delivery in alignment with business requirements.
• Application support - provisioning and support of common applications used by the business.
• Network and System Issue Resolution: Diagnose and resolve network and system issues, providing expert-level troubleshooting and support across the organization.

Requirements:

• Expert Knowledge of Microsoft Solutions: Proficient in Microsoft 365, Azure Active Directory, Intune, SharePoint, Teams, OneDrive, and related Microsoft IT services.
• Experience with Autopilot, Apple Business Manager is required.
• IT Hardware and Software Expertise: Strong background in installing, troubleshooting, and maintaining PC hardware/software, including Windows OS and macOS.
• Experience with Networking: Working knowledge of basic TCP/IP, LAN topology, and dealing with network issues.
• Project Management Skills: Proven ability to manage IT projects, work with vendors, and oversee hardware purchasing processes.
• Excellent Communication Skills: Outstanding English communication skills, both verbal and written, with the ability to interact effectively with executives and other senior stakeholders.
• Collaboration: Experience working with and supporting teams across different regions, including the Americas, Europe, Middle East, and other offices.
• Familiarity with Saas platform is an advantage.

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate.​***