Bangalore, Karnataka, India
Information Technology
Full-Time
Chegg
Overview
Job Description
The Role: Sr. IT Support Engineer
As a key member of the Global IT Operations team, you will be responsible for providing IT engineering support to our customers: Chegg’s employees, contractors, and interns across the globe. An exceptional focus on the customer experience is critical to the success of this role.
As a senior technician, you will solve complex issues, perform light SaaS administrator work, and collaborate on global projects.
Responsibilities
- Provide IT support to global customers
- Image computers and perform asset management
- Help deploy and configure desktop setups
- Troubleshoot hardware, software, and operating system issues (macOS and Windows)
- Apply knowledge of information systems products and services to timely solve problems
- Leverage the centralized helpdesk ticketing system to ensure SLAs are met
- Provide assistance with IT projects and implementations, as needed
- Collaborate with different business groups for cross-department projects
- Configure and troubleshoot conference room and A/V equipment
- Provide support for in-office and remote meetings/events
- Act as an escalation point and mentor for tier 1 technicians
- Perform SaaS systems administration (Slack, Zoom, Atlassian, etc.)
Qualifications
- Minimum 4 year’s experience in IT support
- Exceptional customer service skills is a must
- An ability to:
- Systematically troubleshoot complex issues
- Provide repeatable solutions in a timely manner
- Work independently, yet know when to ask for guidance or support
- Multitask and prioritize tasks
- Lift up to 40 lbs.
- Knowledge of and experience with:
- macOS and Windows environments
- Microsoft Office 365 productivity suite
- Centralized ticketing system
- Cloud applications support (O365, G Suite, Atlassian, Okta, etc.)
- Windows AD and related technologies (DNS, DFS, file sharing, centralized printing, etc.)
- Basic networking concepts and technologies (TCP/IP, DHCP, VLAN, VPN, etc.)
- IT security best practices
- Availability to work weekend shifts, as needed
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called
State of the Student
shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.About Us
What is Chegg?
An ‘always on’ digital learning platform.
Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more.
Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Similar Jobs
View All
4 Hours ago
Devops Cloud Engineer
Information Technology
- 3000000 - 3500000 INR - Monthly
- 7 - 14 Yrs
- Mumbai
Minimum Experience/Training Required:
• At least 7 years of relevant experience, with a strong track record in deploying solutions/applications on AWS cloud environment
• Proven ability to work across structured, semi-structured, and unstructured d...
1 Day ago
Software Developer - SDE1 Backend
Information Technology
- 2 - 4 Yrs
- Mumbai
Key Responsibilities:
● Design, develop, and maintain software applications using Golang, Node.js and PHP.
● Create and optimize database schemas and queries using MySQL and MongoDB.
● Implement caching solutions with Redis.
● Integra...
1 Day ago
Cybersecurity Engineer
Information Technology
- 2 - 8 Yrs
- Anywhere in India/Multiple Locations
Key Responsibilities:
Design, implement, and manage Palo Alto Networks solutions, including:
Next-Gen Firewall (NGFW)
EDR/XDR (Cortex XDR)
SIEM/SOAR (Cortex XSIAM)
Lead and support migration projects from legacy platforms (e.g., Splunk,...
1 Day ago
Application Developer
Information Technology
- 1 - 5 Yrs
- Anywhere in India/Multiple Locations
Project Role :Application Developer
Must have skills :.Net Full Stack Development
Summary:As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processe...
1 Day ago
Rosmerta Technologies - Software Java Developer - Spring Boot Framework
Information Technology
- Pune, Maharashtra, India
Job SummaryWe are seeking a highly experienced and skilled Software Java Developer with a minimum of 8 years of experience to join our dynamic engineering team.The ideal candidate will be a seasoned professional with a strong foundation in Java back...
1 Day ago
Machine Learning Engineer - NLP/Generative AI
Information Technology
- Pune, Maharashtra, India
About UsWe are a UK-based conveyancing firm dedicated to transforming property transactions through cutting-edge artificial intelligence. We are seeking a talented Machine Learning Engineer with 12 years of experience to join our growing AI team. Th...
1 Day ago
Lead Software Engineer-R-248730
Information Technology
- Pune, Maharashtra, India
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments ch...
1 Day ago
Software Engineer - Java Full Stack Developer
Information Technology
- Pune, Maharashtra, India
Job DescriptionAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovati...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in