Senior IT Support Engineer

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About the Role:

As a Senior IT Support Engineer, you will play a critical role in managing and supporting Aspire’s IT infrastructure and endpoints. Reporting directly to the Director of Information Security, you will be part of a fast-growing and dynamic team of IT professionals working to build and maintain a secure and scalable IT environment across the company.

Key Responsibilities:

• Manage and administer platforms including Google Workspace, Azure AD, Intune, and Microsoft Defender for Endpoint (MDE).
• Administer and troubleshoot Windows 10/11 and macOS endpoints.
• Implement, configure, and maintain Unifi network systems: office WiFi, firewall, and door access systems.
• Provide hands-on IT support in the Jakarta office and remote support for other locations.
• Troubleshoot hardware and connectivity issues (PCs, printers, WiFi).
• Select, test, purchase, and configure end-user equipment (Windows and Mac), IT hardware, and software licenses.
• Maintain awareness of and support compliance efforts (e.g., ISO 27001, PCI DSS, SOC 2 Type 2).
• Write and maintain user guides, FAQs, and technical documentation in Notion and Confluence.
• Develop small automation scripts using PowerShell, Bash, or Python to improve efficiency.
  
  

What We’re Looking For

Minimum Qualifications:

• Based in Bengaluru, India
• Minimum 6 years of relevant professional experience.
• Strong verbal and written communication skills in English.
• Self-starter with the ability to independently manage tasks end-to-end.
• Experience in administering and supporting:
• Google Workspace, Jira, Azure AD, and Intune.
• Windows 10/11 and macOS endpoints.
• Unifi network infrastructure.
• Basic scripting knowledge (PowerShell, Bash, or Python).
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
  
  

Preferred Qualifications:

• Familiarity with tools such as AWS, 1Password, Notion, and Slack.
• Experience working with Linux systems and command-line tools.
• Exposure to incident management using Azure Sentinel.
• Industry certifications like CompTIA A+, Network+, Security+, CompTIA Cloud+
• Knowledge of legal and compliance frameworks such as ISO 27001, PCI DSS, and SOC 2 Type 2.
• Bonus: A personal GitHub or blog showcasing projects or technical writing
  
  

What We Offer

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  
  

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.