Senior IT Support Specialist (Service Desk) - Bangalore - First Advantage

• Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
• Daily follow ups on pending ticket to closure and ensure SLAs are met
• Follow up & drive closure of long pending tickets
• Set up and configure printers, scanners, and other peripherals
• Working on a 24*7 environment and on shift basis
• Install and configure software
• Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
• Coordinate with vendors as needed
• Alert the support teams on outages and provide necessary updates on Bridge calls
• Review and test new applications, printers, software’s etc. and provide feedback
• Document issue resolution, Prioritize and re assign tickets in JSM
• Handle escalated issues & support the engineers on floor
• Develop and share Knowledgebase to the teams
• Propose Service Improvement Plans for the company and work on implementing them
• Maintain excellent communication with all end users and other members of the technology department

• Scripting Knowledge
• 4+ years specializing in end user computing.
• Good knowledge of ITIL processes. ITIL certification is an added advantage.
• Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
• Telephony experience (Cisco VoIP preferred).
• Microsoft Office 2010 and 2013
• Outlook 2010 and 2013
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
• Previous work experience in a corporate environment
• Experience supporting Outlook in a Microsoft Exchange environment.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users.
• Basic knowledge of thin client systems, network printers, citrix, terminal servers

• Excellent communication skills and experience working in a global setup.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using

• Ability to multi-task in a fast-paced environment

Perks and Benefits