Senior Java Technical Support Engineer - Remote Work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Java Technical Support Engineer at BairesDev

We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this crucial role, you will be responsible for managing, troubleshooting, and resolving complex issues in our Java-based applications and services. You'll provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies. This senior position requires advanced technical expertise, strategic problem-solving abilities, and exceptional leadership skills to ensure service reliability and guide junior team members.

What You'll Do:

• Provide on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends.
• Oversee system monitoring and establish protocols for efficient incident response.
• Troubleshoot and resolve the most complex issues in Java applications and services.
• Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures.
• Create detailed technical documentation and knowledge base articles for team reference.
• Design and optimize RESTful API integrations to improve system stability.
• Mentor junior support engineers and provide technical guidance to development teams.
• Collaborate with stakeholders to establish and meet service-level objectives.
• Provide strategic recommendations for enhancing system resilience and reducing incident frequency.

What we are looking for:

• 4+ years of experience in Java development and troubleshooting.
• 4+ years of experience as a Support Engineer in on-call teams.
• Proven experience with event-driven architectures in production environments.
• Advanced expertise in incident response, management, and root cause analysis methodologies.
• Extensive hands-on experience with RESTful APIs design and implementation.
• Experience implementing monitoring solutions and alerting strategies.
• Excellent problem-solving skills and ability to make critical decisions under pressure.
• Strong communication abilities to explain complex technical issues to various audiences.
• Willingness to work on a rotational schedule, including weekends.
• Advanced level of English.

Nice to have:

• Experience with GraphQL implementation and troubleshooting.
• Expertise in WebSocket protocols and real-time applications.
• Proficiency in the Go programming language.
• Knowledge of C++ development in enterprise environments.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!