Senior Lending Operations QA Analyst

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready to make a change?

We are seeking an Sr. Lending Operations QA analyst as part of the Lending team in Toast. You will work with other data analysts, operations managers, operational risk leads and other leaders to help define, implement and maintain robust processes and quality assurance practices across the lending products at Toast. Understanding of operational quality assurance concepts and practices, critical thinking, and a process centric and data driven mindset is key to success in this role.

About the roll*

As Toast is expanding its Lending business, there are various new products and financial services on the horizon for the organization to support our community. The responsibilities for this role include:

• Operate as a first line of defense on all operational aspects of the business
• Collaborate with cross-functional teams to analyze lending processes and identify opportunities for streamlining and efficiency improvements.
• Develop and implement quality assurance strategies, methodologies, and best practices to optimize lending operations.
• Provide recommendations for process enhancements and workflow automation to minimize errors and increase productivity.
• Maintain effective communication with operational teams, compliance, and management on findings and implementing corrective actions
• Conduct thorough reviews of loan documentation, applications, and processes to ensure accuracy and compliance with internal policies and regulatory requirements.
• Perform audits on loan files to verify data integrity, completeness, and consistency.
• Identify discrepancies, errors, and deficiencies in lending operations and recommend corrective actions.
• Implement industry best practices in process design, monitoring and reporting
  
  

Do you have the right ingredients?

• 7-8 years of experience in a data and/or process centric role preferably in a financial product like lending
• Bachelor's degree in Finance, Business Administration, or a related field.
• Comfortable working in SQL/Snowflake/Excel/G-Suite
• Passionate about building robust and scalable processes and automation
• Strong understanding of lending processes, loan documentation, and regulatory requirements.
• Excellent analytical skills with the ability to identify patterns, trends, and discrepancies.
• Detail-oriented mindset with a focus on accuracy and precision.
• Effective communication skills, both verbal and written, with the ability to articulate complex concepts.
  
  

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.