Senior Manager - Metrics, Analytics & Reporting (Scrum Master)

We are seeking a talented individual to join our Metrics, Analytics & Reporting team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Metrics, Analytics & Reporting ( Scrum Master)

We will count on you to:

• Promoting Agile principles and practices across teams, ensure Agile / Scrum concepts and principles are adhered to, and where necessary coach the teams in implementing and practicing Agile principles.
• Acting as a bridge between development teams and stakeholders. Foster a culture of trust, collaboration, and accountability.
• Organize, and facilitate Scrum ceremonies for Scrum teams.
• Track Scrum metrics including team velocity and sprint / release progress and communicate this internally and externally, improving transparency
• Help and coach the product owner to establish and enforce sprint priorities and release delivery deadlines.
• Ensure business objectives are understood and achieved by as per sprint commitments.
• Identifying and removing obstacles to team progress. Prevent distractions that interfere with the ability of the team to deliver the sprint goals, through mediation, arbitration, mitigation and addressing impediments with the team members and the organizational hierarchy.
• Enabling self-organizing, cross-functional teams.
• Ensure DOR is met for all prioritized requirements.
• Encourage DOD and the importance of
• Driving a collaborative and supportive team culture through team building and engagement practices.
• Drive continuous improvement through team retrospectives and facilitating process enhancements.
• Identify and resolve conflicts, promote constructive dialogue, and encourage innovation.
• Work closely with other Scrum Masters to align cross-team dependencies and best practices.

What you need to have:

• 6+ years of experience as a Scrum Master in a distributed Agile team with CSM or equivalent certification.
• Solid understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Proficiency in Jira/Confluence and Azure Dev Ops and familiarity with different Agile practices such as Kanban/Lean.
• Proven track record of being a servant/leader in a Scrum team, driving teams and removing blockers, and improving processes through retrospectives.
• Strong facilitation, conflict resolution, and mentoring skills.
• Ability to assist technical team members and senior non-technical product owners in making appropriate decisions (Stakeholder Management).
• Comfortable with responsibility for delivering results and resilient enough to handle pressure in balancing time, quality, and scope.
• Proven ability to coach and mentor others, positive approach to complex problems, and a can-do attitude.
• Assertive and fact-based communicator, able to explain technical issues to a business audience and vice versa.
• Experience as a self-starter in a rapidly evolving and ambiguous environment, continuously learning and problem-solving quickly.
• Ability to identify and articulate risks and constructively challenge assumptions. Strong team player with Influencing and negotiation skills in a virtual/remote environment, working with customers/ developers across the globe.
• Excellent communication and interpersonal skills.
• Experience working with distributed or hybrid teams.

What makes you stand out?

• Understanding of the Data Quality domain and experience in delivering KPI dashboards
• Track record of successful Agile transformations or scaling initiatives
• Strong analytical mindset with a data-driven approach to problem-solving.
• Exposure to solutions such as SQL, QlikView, Qlik Sense, Informatica DQ , Power BI
• Strong insurance and / or insurance broking business domain knowledge
• SAFE 6 Certification would be a big Plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.