Senior Network Engineer - Telephony

About the position:

The Chevron ENGINE – Senior Telephony Network Engineer is responsible for consulting, designing, and deploying networking technologies and solutions for the entire enterprise and for business partners. As a team member, you will use your infrastructure experience and network knowledge to serve as subject matter expert and project consultant to improve or introduce network capabilities that drives business capabilities while protecting Chevron from external and internal threats. You will work closely with architects, business partners, managed service partners, vendors, cybersecurity, cross infrastructure, and digital platforms to solve difficult, rapidly changing technical challenges. Where new technologies are introduced, the Engineer will work closely with the Operations team to successfully transition.

The Network Engineer will work with cutting-edge technology and engage in a wide range of global projects, mergers, divestitures, and initiatives. These experiences will allow you to gain valuable expertise in areas such as business, industrial and PCN network systems, automation, wireless, (RF) protocols and devices, Azure networking, and network security mechanisms. To be a successful network engineer, you should be able to identify the optimal network-based alternative for our digital platforms and implement on-prem and cloud infrastructures in accordance with best practices and company security policies. You understand the connectivity details of various network technologies and solutions located on the business, industrial and process control networks, and their impacts on solution design. The Network Engineer should have top-notch troubleshooting skills, keep up with industry trends, and work well in a team.

Key Responsibilities:

• Supporting telephony/VOIP, physical infrastructure, and logical components for Chevron globally including Cisco Call Manager, Microsoft Teams, and the SIP call control protocol.
• Develops and implements solutions and processes to maintain reliability, effectiveness, and efficiency.
• Processes Voice Telecommunications work intake requests through programming Unified Communication systems such as Cisco Call Managers, MS Teams Admin, Cisco Unity, UCCX, Cisco CER, Calabrio One, Wallboards, and Splunk CDR.
• Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance. Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance.
• Collaborates with Product Owners, Dev Team members, Architects, and BU IT Site Leads to assess Telecommunications needs related to voice and data networks.
• Collaborates with external vendors on Features of high complexity including installations, upgrades, and maintenance of voice and data networks including SIP, T1, LAN/WAN, POTS, and maintains a working knowledge of local, intra and interstate carrier offerings.
• Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, structured cabling installations, upgrades, and preventive maintenance.
• Assists, when necessary, in the evaluation of vendor proposals to determine if a vendor solution meets the business need.
• Communicates planned or unplanned disruption of service to business units and other IT supports in a timely manner.
• Actively contribute and offer input in the automation tool-set implementation process.
• Participate, support and guide MSPs in system patching and upgrades and help resolve escalated issues for all IPT Systems.

Required Qualifications:

• Requires a bachelor's or master’s degree in computer science, Information Technology, or a related field.
• Minimum of 5-10 years of experience network engineering and wireless communications.
• English language (advanced)
• Demonstrated skilled to advanced knowledge and experience in critical skills: