Senior People Business Analyst

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

Job Description

What you will do

• Coach, train and mentor the Business Analyst team, and quality assure their outputs
• Work globally across People functions to elicit, document, and prioritise functional and non-functional business requirements and develop user stories
• Work with Product Owners to translate business requirements and user stories into system requirements and test scripts
• Develop and document current and future state end-to-end processes utilising process improvement methodologies, tools, and techniques (i.e., VSM, Lean, Six Sigma, DMAIC, PDCA, A3, Kaizen).
• Conduct thorough analyses of business processes, systems, and data
• Participate in the testing and validation of new systems and features to ensure they meet business needs
• Monitor key performance indicators and metrics to track the success of implemented solutions
• Develop FAQ's or Knowledge Based Articles with a focus on end user adoption and maintain current library of existing documents. All documents to be written concisely and in alignment with standard operating procedures and branding
• Provide support and training to super users or end-users as needed
• Maintain effective communication with project stakeholders
• Assist with any other ad-hoc assignments relevant to your field of expertise
• Work autonomously, effectively communicating updates to management or wider People team
  
  

Qualifications

Essential:

• Experience working as lead business analyst on a large-scale software development or business transformation project and can bridge the gap between the business and technology
• Can demonstrate expertise across all areas of business analysis including requirements and process elicitation and analysis, workflow design, and developing user stories and test scripts
• Ability to recognise whether a technical solution meets the requirements of the business, and challenge accordingly
• Experience leading and coaching other Business Analysts
• Experience developing FAQ's, user guides or knowledge articles
• Clear confident communicator who can tailor messages to audiences of different levels, facilitate meetings and present to medium to large groups
• Strong proficiency in both verbal and written English using MS Office 365, (Teams, PowerPoint, Word, Excel, SharePoint) and process mapping toolsets
• Ability to work in a fast-paced changing environment
• Detail-oriented, highly organised, self-motivated, proactive, and able to plan and execute
  
  

Advantageous

• People Function background - experience within People Operations or Service Delivery
• Lean Six Sigma certification (Yellow or Green Belt)
• Familiarity with Oracle and ServiceNow HR or similar technologies
• Experience working in a large, global tech company or other fast-paced environments
• Experience running workshops with a variety of business and HR stakeholders across different time zones and cultures.
• Agile or Waterfall experience
• Training delivery
  
  

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in [insert location of role], you can expect to receive great benefits like:

• Safe home pickup and home drop
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check
  
  

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.