Senior Software Engineer – L2 Production Support (Java / Unix / SQL)

Position Description

Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Senior Software Engineer – L2 Production Support (Java / Unix / SQL)

Position: Senior Software Engineer

Experience: 4-8 Years

Category: Production Support / Application Support

Main Location: Hyderabad

Position ID: J0825-0597

Employment Type: Full Time

Shift: Monthly Rotational (24×7 Support)

Day Shift: 6:30 AM – 3:30 PM IST

Afternoon Shift: 1:30 PM – 10:30 PM IST

Night Shift: 10:00 PM – 7:00 AM IST

We are looking for a dedicated and proactive Production Support Engineer with strong expertise in Core Java, Spring Boot, Unix, and SQL. The ideal candidate will have hands-on experience in Dynatrace monitoring tools, incident management, and 24×7 production support environments

Your future duties and responsibilities

Responsibilities:

• Provide L2 Production Support for business-critical applications.
• Handle incident management, perform root cause analysis, and resolve issues promptly.
• Work on Core Java / Spring Boot-based applications for debugging and issue resolution.
• Perform SQL troubleshooting and database query optimization.
• Use Dynatrace and OEM / Logscale for application and performance monitoring.
• Collaborate closely with L1 and development teams to ensure system stability.
• Maintain documentation for incidents, resolutions, and recurring issues.
• Work in rotational shifts to ensure 24×7 production coverage.
  
  

Required Qualifications To Be Successful In This Role

Must-Have Skills:

• 4–8 years of Production Support experience (L2 level).
• Strong hands-on experience in Core Java / Spring Boot.
• Proficient in Unix commands and SQL.
• Experience in Dynatrace monitoring tools.
• Strong knowledge of Incident Management processes.
• Excellent problem-solving and decision-making abilities.
• Strong communication skills (both written and verbal).
  
  

Good-to-Have

• Familiarity with Oracle Enterprise Manager (OEM) or Logscale.
• Exposure to ITIL practices and automation in production environments.
• Experience working in the banking or financial domain
  
  

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.