Bangalore, Karnataka, India
Information Technology
Full-Time
Infinite Computer Solutions
Overview
35850BR
Bangalore - Campus
Job Description
This is for a Major Incident Manager Role: Below are the basic checks
Search Criteria to get profiles from Job portal: - Major Incident Manager (MIM)/Incident management/ Project Management / ITIL / ITSM /Stakeholder Management/SLA/KPI /Problem Management/Service Now or BMC, whatever ITSM tools / Infrastructure Management/IT Service Manager
Detailed description: -
Qualifications
B.E/B Tech
Range of Year Experience-Min Year
7
Range of Year Experience-Max Year
10
Bangalore - Campus
Job Description
This is for a Major Incident Manager Role: Below are the basic checks
- Leadership & Communication, Analytical Thinking, Technical Knowledge. Time Management, Root Cause Analysis (RCA). Stakeholder Management: Process Adherence: Continual Improvement: Understand SLA/KPI? Problem Management PR | Planning Forecasting.
- CMDB Configuration.
- Major incident scenarios.
- Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.
- Conduct post-incident reviews to identify improvement areas.
Search Criteria to get profiles from Job portal: - Major Incident Manager (MIM)/Incident management/ Project Management / ITIL / ITSM /Stakeholder Management/SLA/KPI /Problem Management/Service Now or BMC, whatever ITSM tools / Infrastructure Management/IT Service Manager
Detailed description: -
- Leadership & Communication: Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users
- Analytical Thinking: Quickly assess and prioritize incidents.
- Technical Knowledge: Understanding of IT infrastructure, applications, and monitoring tools.
- Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner.
- Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated
- Stakeholder Management: Communicate effectively with internal and external stakeholders.
- Process Adherence: Familiarity with incident management frameworks like ITIL.
- Continual Improvement: Apply design thinking to improve stakeholder experience and incident
- Understand SLA/KPI? Trying to create or review SLA/KPI metrics for a project or team.
- Problem Management PR - Problem Management involves both reactive and proactive approaches
- Planning Forecasting.
- CMDB Configuration.
- Major incident scenarios.
- Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.
- Conduct post-incident reviews to identify improvement areas.
Qualifications
B.E/B Tech
Range of Year Experience-Min Year
7
Range of Year Experience-Max Year
10
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