Senior Technical Program Manager – GTM Applications (Release Train Engineer & Scrum Master)

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

Workday’s Information/Business Technology organization is seeking a Senior Technical Program Manager to serve as the Release Train Engineer (RTE) and Scrum Master for our Go-to-Market (GTM) Applications portfolio Go to Market (GTM) IT organization. The GTM Business Technology (BT) team supports Workday’s global Sales, Marketing and Legal organizations by providing IT services for CRM (including salesforce.com) and related technology through strong business partnership, process and technology. Our team has an ongoing dedication to lead in operational excellence by delivering high quality solutions that support our business whilst maintaining a balanced, scalable and balanced technology platform, which includes salesforce.com and other technology.

About The Role

Role Overview

We are seeking a Senior Technical Program Manager to serve as the Release Train Engineer (RTE) and Scrum Master for our Go-to-Market (GTM) Applications portfolio. This leader will orchestrate the delivery of large-scale, cross-functional initiatives across Salesforce Sales Cloud, Revenue Cloud Advanced, CLM, PRM, Xactly, Clari, and other GTM platforms. The RTE will drive execution across agile release trains, establish clear reporting and delivery health metrics, resolve and escalate issues quickly, and ensure strong cross-functional collaboration to deliver our GTM transformation at enterprise scale.

Key Responsibilities

Program Leadership & Release Train Execution

• Serve as Release Train Engineer for GTM Applications, enabling delivery across multiple Agile teams and vendors.
• Facilitate PI Planning, ART syncs, system demos, and retrospectives, ensuring alignment to business priorities.
• Partner with Product Management, Delivery, Business Stakeholders and Boundary Teams define and sequence program backlogs.
• Develop and maintain program-level reporting and metrics dashboards to monitor delivery health, velocity, and predictability.
• Identify, resolve, and escalate delivery issues that impact timelines, scope, or quality.
• Drive cross-functional alignment and collaboration across business units, vendors, and IT to ensure successful outcomes.
  
  

Scrum Master & Agile Coaching

• Act as Scrum Master for key GTM application teams, coaching Product Owners and Dev Teams on agile practices.
• Foster a culture of continuous improvement, transparency, and outcome-based delivery.
• Guide teams in leveraging metrics (velocity, burndown, predictability) to identify improvement opportunities.
• Enable collaboration across teams and functions to eliminate silos and ensure seamless delivery.
  
  

Governance & Execution Management

• Ensure program delivery is transparent, measurable, and aligned to executive expectations.
• Prepare and deliver metrics-driven executive readouts for Steering Committees, CIO, and senior leadership.
• Own the program operating rhythm, including reporting on delivery health, risks, dependencies, and financials.
• Partner with IT service management teams to ensure readiness for release, hypercare, and L1/L2/L3 support models.
  
  

Required

About You

• 10+ years of experience in technical program management within enterprise applications.
• Proven experience as Release Train Engineer or Scrum Master in a large enterprise, supporting enterprise transformational programs, preferably within GTM or Quote-to-Cash domains.
• Strong background in Salesforce Sales Cloud, CPQ, CLM, Xactly, or adjacent GTM applications.
• Expertise in Agile / SAFe frameworks, including PI Planning, ART execution, and backlog management.
• Demonstrated ability to establish metrics, create dashboards, and report on delivery health at program and portfolio levels.
• Exceptional skills in stakeholder management, cross-functional collaboration, issue resolution, and executive communication.
• Ability to lead in a global, matrixed organization with multiple vendors and distributed teams.
  
  

Preferred

• SAFe Release Train Engineer or SAFe Scrum Master certification.
• Experience in software / SaaS industry, particularly at companies $5B+ revenue.
• Familiarity with enterprise integration patterns (Snowflake, Workday, CLM, Forecasting tools, etc.).
  
  

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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