Senior Technical Support Engineer - Enterprise

Who We Are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What We’re Looking For

A Senior Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.

What You’ll Do

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
• Provide excellent, dedicated, and proactive support service
• Perform deep problem investigation into system logs and behavior
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
• Work with higher tier support teams and travel to customer sites according to need
• Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success
  
  

Requirements:

What You Should Have

• 8+ years of experience in relevant positions.
• Strong knowledge of Linux system operation & troubleshooting - MUST
• Excellent troubleshooting techniques to analyze and validate issues
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
• Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security - MUST
• Experienced in customer care working with CRM systems - MUST
• Ideally, experience with Microservices and Containers and Kubernetes
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
  
  

Advantages:

• Knowledge in database SQL querying and database administration
• Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
• Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
• Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
• Experience working directly with ISPs, mobile operators, cable operators
  
  

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!