Senior Technical Support Engineer

A Snapshot of Your Day

This role reports into the Head of Product Integrity Europe function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy’s sustainable future.

How You’ll Make An Impact

• Support the resolution of customer, including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues.
• Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization.
• Perform the fact-finding on customer sites, analyze remote diagnostic as well as evaluate operational issues on-site and initiate vital corrective and preventive actions.
• Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.
• Assume the technical leadership role for assigned projects. Handle the customer interface in a dynamic environment, lead the team from a technical resolution standpoint.
• Work closely with other technical authorities in the other Product Integrity regions.
• Provide feedback to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)
  
  
  

What You Bring

• Bachelor’s degree or equivalent experience in related field of mechanical engineering, electrical engineering, aerospace engineering
• proven experience in rotating equipment design, controls design, compressor testing, site commissioning, technical solving, and service-related activities.
• Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent.
• Experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc.
• Proven track record of being able to resolve technical work across a large organization to develop solutions for technical customer issues.
• Ability to willingness to travel internationally to share experience gained in the Oil & Gas, Petrochemical Industry.
• Ability to work and interact directly with the customer in a high-pressure environment
  
  
  

About The Team

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Employees are eligible for Remote Working arrangements up to 2 days per week.
• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis
  
  
  

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