Senior Technical Support Engineer

hackajob is collaborating with Verisk to connect them with exceptional tech professionals for this role.

Job Description

We are looking for a seasoned IT Senior Technical Support Engineer-1 with 5 to 8 years of experience in enterprise IT support, HelpDesk and infrastructure operations. This role requires advanced technical knowledge across device and identity management and IT service management using ServiceNow. The ideal candidate will also bring hands-on experience with cloud platforms and enterprise security solutions such as Zscaler, Okta, and SailPoint.

Responsibilities

Key Responsibilities:

ServiceNow & ITSM

Use ServiceNow to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking

Maintain accurate and up-to-date inventory using ServiceNow Asset Management

AV & Conference Room Support

Manage conference rooms and ensure seamless AV functionality using Crestron systems

Support executive meetings and virtual events, resolving audiovisual and IT issues proactively

Integrate AV tools with Microsoft Teams, Zoom, and other communication platforms

Endpoint & Device Management

Enrol, manage, and support Windows, macOS, iOS, and Android devices using Microsoft Intune and Jamf

Monitor device compliance and health; address non-compliant endpoints

Perform remote actions such as device wipe, lock, or reset in the event of loss or compromise

Deploy and update enterprise applications across devices

Identity & Access Management

Create, manage, and de-provision user accounts and groups using Office 365 Admin Center, Exchange, Okta, and SailPoint

Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissions

Manage guest access and external sharing in collaboration platforms

Troubleshoot and escalate Zscaler access issues and device tracing in coordination with security teams

Additional IT Support Duties

Oversee printer environments, VOIP systems, and CCTV infrastructure

Lead IT onboarding and offboarding processes, including hardware, access, and account provisioning

Provide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolution

Qualifications

Required Skills & Experience:

8+ years of experience in IT support, systems administration, or infrastructure engineering

Expertise In

Cloud services (Azure, AWS)

Microsoft Intune, Jamf, Office 365 Admin Center, Exchange

Okta, SailPoint, Zscaler

ServiceNow (ITSM & Asset Management)

Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance.

Strong troubleshooting skills across software, hardware, and network layers

Ability to manage large-scale device fleets and ensure security compliance

Preferred Microsoft Course

MCSA/MCSE

Required Skills

Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills.

Strong problem-solving, communication, and documentation skills.

Preferred Education Qualification: Any Graduation.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.