Bangalore, Karnataka, India
Information Technology
Full-Time
WorkAsPro
Overview
Job Description
Senior Technical Support Engineer
📍 Mumbai, India (Hybrid) | 🏢 Dynatrace
Provide advanced technical support for the Dynatrace platform. Resolve complex customer issues, mentor junior engineers, and drive product and process improvements in a fast-paced, collaborative environment.
Key Responsibilities
Work with top-tier clients and cloud partners, cutting-edge AI tech, and a global leader in observability and security.
Tagged As
Senior Technical Support Engineer
📍 Mumbai, India (Hybrid) | 🏢 Dynatrace
Provide advanced technical support for the Dynatrace platform. Resolve complex customer issues, mentor junior engineers, and drive product and process improvements in a fast-paced, collaborative environment.
Key Responsibilities
- Act as senior escalation point for technical issues
- Collaborate with R&D and Product teams
- Lead knowledge-sharing and incident analysis
- Improve support processes and customer experience
- 3+ years in tech support or engineering
- Strong Linux/Windows, networking, and cloud troubleshooting skills
- Dynatrace cert (or willingness to earn it)
- REST API, log analysis, performance tools experience
- Bonus: Load testing (JMeter, LoadRunner)
Work with top-tier clients and cloud partners, cutting-edge AI tech, and a global leader in observability and security.
Tagged As
- Information Technology
- Big Data Analytics
- AdTech
- Digital Media
- Software
- Generative AI
- Social Impact
- HR Tech
- Enterprise Web
- Edtech
- Consumer Web
- Artificial Intelligence
- Manufacturing
- Automation
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