Senior Technical Support Engineer

Overview

General Summary

We are seeking a highly skilled Senior Technical Support Engineer to manage and secure our Microsoft 365 environment and end-user computing infrastructure. The ideal candidate will have proven experience in Office 365 administration, email and endpoint security, and comprehensive user lifecycle processes. This role requires strong technical, analytical, and troubleshooting skills with a proactive approach to security and compliance.

Key Responsibilities:
Office 365 Administration:
• Administer and manage Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
• Handle user management, license assignments, and mailbox configurations through Azure AD and M365 Admin Center.
• Configure and maintain DLP (Data Loss Prevention), retention, and compliance policies.
• Maintain comprehensive documentation for configurations, incidents, and procedures.
• Manage and optimize email security solutions (Microsoft Defender, Proofpoint, Mimecast, etc.).
• Monitor and respond to phishing, spam, and malware incidents.
• Maintain and enhance endpoint protection across Windows and macOS systems.
• Implement and monitor endpoint compliance, encryption, and device protection policies through Intune.
• Manage endpoint backups, patch updates, and software deployments.
• Support mobile devices (iOS/Android) through MDM/Intune management.
• Handle onboarding and offboarding processes, ensuring proper account provisioning, data backup, and secure device handling.
• Maintain hardware inventory, asset tagging, and lifecycle tracking.
• Manage and maintain VPN configurations and user remote access setups.

Experience : 5-6 years of experience

Education : Bachelor’s degree or equivalent full-time degree on information systems, information technology or related disciplines