Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

" Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network profile and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.

Management Level Definition

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

What You'll Do

• Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
• Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile; including their network topology, features, configurations, and service history that results in faster resolution.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of speciality.
• This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.
  
  

What You Need To Bring

Primary Skills and experience required:

• Excellent Customer handling and communication (verbal and written) skills
• Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
• Experience in understanding and debugging SDN, SD-WAN environments
• Experience with networking routing protocols like OSPF, BGP, etc.
• Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
• Good understanding of networking virtualization (Container Networking, OpenStack Networking)
• Sound knowledge of Linux/Unix architectures and debugging.
• Scripting languages like Python, Shell.
• Good knowledge of Data Representation types (XML, JSON, YAML)
  
  

Preference To Have Understanding/Exposure/Expertise In One Or More Areas

• Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus.
• Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
• Good understanding of OpenStack, Cloud Stack, Ansible etc
  
  

Experience

• Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry.
• Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
• 3+ years extensive SDN, SD-WAN and Virtualization experience.
• Preferred Certifications – JNCIP, CCIP, OpenStack, CKA(Kubernetes).
  
  

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Engineering

Job Level

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.