Service Delivery Manager Scrum Master

Job Description

Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading organizations unlock the value of technology and drive scalable, sustainable growth.

Your Role

We are seeking a dynamic and results-driven Service Delivery Manager / Scrum Master to lead cross-functional teams in delivering high-impact projects using agile methodology. This role blends agile leadership with delivery management, ensuring that timelines, budgets, stakeholder expectations, and milestones are aligned and executed flawlessly.

You’ll be the glue between strategy and execution—facilitating agile ceremonies, removing roadblocks, and driving continuous improvement across delivery streams.

In this role, you will:

• Oversee end-to-end delivery of projects, ensuring alignment with timelines, budgets, and business objectives
• Facilitate Scrumban ceremonies including daily stand-ups, planning sessions, reviews, and retrospectives
• Collaborate with stakeholders to define scope, priorities, and success metrics
• Monitor and report on delivery progress, risks, and dependencies using agile dashboards and KPIs
• Champion agile best practices and foster a culture of transparency, accountability, and continuous improvement
• Manage resource allocation, capacity planning, and team velocity tracking
• Act as a servant leader, coaching teams on agile principles and delivery excellence
• Ensure stakeholder alignment through regular communication and expectation management
  
  

Your Profile

• Bachelor’s or Master’s degree in Business, IT, or related field
• 8+ years of experience in project delivery, agile coaching, or service management roles
• Proven experience with Scrumban or hybrid agile methodologies
• Strong understanding of delivery governance, budgeting, and stakeholder management
• Proficiency in agile tools (e.g., Jira, Azure DevOps, Trello) and reporting frameworks
• Excellent facilitation, conflict resolution, and communication skills
• Certification in Scrum Master (CSM, PSM) or SAFe preferred
• Experience in large-scale enterprise environments or regulated industries
• Exposure to DevOps practices and CI/CD pipelines
• Familiarity with ITIL or service management frameworks
• Ability to lead distributed or remote teams
  
  

What You’ll Love About Working Here

We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.

Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.

You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.

About Us

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data

Job Description - Grade Specific

Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.