ServiceNow ITSM Business Analyst

Req ID: 334488

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow ITSM Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).

ITSM Business Analyst

NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high-energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Why we think this position is great:

NTT Business Analysts are the “eyes and ears” of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team.

Primary Responsibilities:

• Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations
• Capture business requirements, work with process flow diagrams, and document business cases
• Partner with project leadership teams to write, review, and maintain user stories
• Document end-to-end process flow
• Prepare training materials and lead client fulfiller training sessions
• Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.
  
  

Basic Qualifications:

• 1+ years of hands on ServiceNow experience
• 2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments
• 1+ years ITSM experience
• 1+ years HRSD experience
• 1+ years Integration experience (with ITSM)
  
  

Preferred Qualifications:

• ServiceNow Certified System Administrator Certification
• ServiceNow additional practice areas such as SPM, HSRD, CSM, ITAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .