Chennai, Tamil Nadu, India
Information Technology
Full-Time
Daimler Truck AG
Overview
Tasks
Platform & Technical Knowledge:
Hands-on with Agile execution in ServiceNow environments.
Experience in managing technical debt, integration backlogs, platform upgrades.
Familiarity with license metrics, app usage analytics, and PA dashboards.
Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance.
Agile & Scrum methodology
ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine
Strong Excel/pivot usage, data-driven decision making
Change/release planning alignment
License usage analytics and cost optimization
Stakeholder communication, audit readiness, reporting
ServiceNow Subscription Management and Performance Analytics
Excel/PivotTables for offline usage analytics.
Roles Objective
To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams.
To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise.
SAFe/ Agile Delivery Responsibilities (Scrum Master)
Agile Delivery
Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.)
Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos
Shield team from scope creep, distractions, and blockers
Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking
Backlog & Planning
Work with Product Owners to groom and prioritize backlog
Track technical debt, stories, and epics tied to ServiceNow enhancements
Risk & Dependency Management
Track and resolve cross-team blockers
Facilitate PI planning sessions and cross-pod alignment if using SAFe
Ensure seamless delivery during upgrades, environment refreshes, or infra changes
Reporting & Metrics
Maintain sprint health metrics and retrospection logs
Provide delivery updates to platform leadership and business stakeholders
Enable ATF test progress and release readiness tracking
License & Subscription Governance Responsibilities
License Governance
Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.)
Monitor and govern allocation, usage, and role assignments tied to subscription types
Review licensing posture periodically with vendor and internal platform owners
Usage Analytics & Optimization
Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days)
Align usage trends with renewals and future scaling plans
Recommend role changes (e.g., move to View Only) for under-utilized users
Access & Role Alignment
Work with platform teams to ensure correct group-role assignments per license
Track role sprawl and mitigate uncontrolled role provisioning
Govern scoped app license consumption
Vendor & Audit Support
Support internal/external licensing audits
Act as point of contact for procurement, finance, and ServiceNow account teams
Maintain updated documentation of license types, counts, and consumption model
Job number:
4048 Publication period:
07/28/2025 - 07/29/2025 Location:
Bangalore Organization:
Daimler Truck Innovation Center India Private Limited Job Category:
IT/Telecommunications Working hours:
Full time To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited
Contact
Malcolm Davidson
Email: malcolm.c@daimlertruck.com
Email: malcolm.c@daimlertruck.com
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