ServiceNow-ServiceNow Senior Business Analyst- Integrations-IRM-HRSD-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM

The Business Analyst will focus on analysing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations. This role involves gathering requirements, stakeholders & client management, defining business processes, and working closely with technical teams to ensure effective implementation and integration.

Key Deliverables:

• Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations.
• Work with technical teams to design and document solutions that address business need.
• Facilitate communication between business units and technical teams, providing clear and concise documentation, reports, and updates.
• Ability to translate business and functional requirements into technical requirements to aid development team
• Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
• Coordinate with both client & development team to make sure requirements are clarified and signed off.
• Coordinate and support UAT
• Develop or contribute to development of job aids and training courses

Desired Experience:

• Bachelor’s degree in job relevant field required
• Must be CSA certified.
• CIS ITSM/HRSD/IRM are addons.
• Overall, 9-10 years of experience.
• Minimum 5- 6 years of relevant ServiceNow experience
• Experience in HRSD, IRM, CMDB/ITOM, SPM area required
• Nice to have knowledge on Pre-Sales activity
• Experience in IT Service Management processes and tools required
• Experience in requirement analysis and business process re-engineering required
• Prior experience in agile methodologies (experience in product management) preferred
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
• Ability to work both independently and as part of a team
• Demonstrated ability to manage and supervise staff and special initiatives
• Demonstrated integrity, independent thinking, judgment, and respect for others
• Demonstrated leadership, versatility and integrity

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.