Gurugram, Haryana, India
Telecommunications
Other
RCG Global Services
Overview
Role description
Skills
About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.
Job Description
We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM). If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.
Key Responsibilities
- Lead end-to-end implementation of ServiceNow FSM and CSM modules.
- Translate business requirements into technical solutions using ServiceNow best practices.
- Design, configure, and customize workflows, business rules, UI actions, and integrations.
- Guide and mentor a team of developers; conduct code and design reviews.
- Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
- Manage platform upgrades and ensure system stability, performance, and security.
- Maintain documentation and support governance processes.
Must-Have Skills
- 8+ years of ServiceNow development experience.
- Strong experience in FSM and CSM implementations.
- Proficiency in ServiceNow scripting (JavaScript, Glide API).
- Experience with REST/SOAP API integrations and Integration Hub.
- Strong understanding of ITSM processes, CMDB, and platform architecture.
- ServiceNow CSA certification (CSM/FSM certifications a plus).
- Familiarity with ServiceNow App Engine or custom application development
- Experience working in Agile/Scrum environments.
Good to Have
- Certified Implementation Specialist (CSM or FSM)
- Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics
- Working knowledge of NowAssist & AI Agent framework
- Knowledge of Workflow Data Fabric
Skills
About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.
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