Site Reliability/DevOps Engineer

About Loyalytics

Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies.

Who We Are

• Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day.
• Market Size: Massive multi-billion $ global market opportunity.
• Leadership: Combined experience of 40+ years of experience in the industry.
• Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit).
• What makes us stand apart: 8 years old bootstrapped and 100+ people company that is still hiring.
  
  

About The Job

We're looking for a hands-on Site Reliability / DevOps Engineer to be our first hire in this function, responsible for owning and scaling the reliability, observability, and infrastructure of our platform running entirely on Microsoft Azure. You'll be critical in shaping DevOps culture, architecting fault-tolerant systems, and deploying automation to improve uptime, performance, and cost efficiency. This is a hybrid role combining SRE and DevOps principles — ideal for builders comfortable working in fast-paced, product-driven environments.

🔧 What You'll Own

🛰️ Cloud Infrastructure (Microsoft Azure - Must Have)

• Architect, deploy, and maintain services across Azure App Services, Azure Container Apps, Cosmos DB, Event Hubs, Azure Monitor, Azure VMs, and Azure Kubernetes Service (AKS).
• Design and manage networking (VNets, Subnets, NSGs) and identity/access controls (PIM, Managed Identities, Enterprise Applications, Role-based Access Control).
• Own infrastructure provisioning using Terraform / Bicep.
• Implement cost-effective, scalable, and secure cloud environments across development, staging, and production. 📊 Monitoring, Observability & Incident Response
• Set up end-to-end observability using Prometheus, Grafana, Azure Monitor, ELK Stack, and Sentry.
• Define and enforce standards for logging, metrics, traces, SLIs/SLOs, and error budgets.
• Build proactive alerting systems for APIs, RabbitMQ, Databricks pipelines, and external integrations.
• Establish on-call rotations, incident response runbooks, and lead RCAs to minimize MTTR. 🔄 CI/CD, Automation & Tooling
• Automate deployments and infrastructure lifecycle using GitHub Actions, Terraform modules, and CLI tools.
• Improve CI/CD for faster, safer releases across containerized and VM-based workloads.
• Build internal tools for diagnostics, rollback safety, and release automation.
• Integrate resilience patterns: retries, circuit breakers, backoff strategies, failovers.
  
  

🧠 DevOps & System Reliability

• Optimize system performance, memory usage, and availability for core services like RabbitMQ, APIs, analytics pipelines on Databricks.
• Implement zero-downtime deployments, self-healing systems, and infrastructure audits.
• Perform regular cost analysis, right-sizing, and tag-based budget enforcement. 🔐 Security & Compliance Collaboration
• Work with security teams to maintain infrastructure and data flow diagrams, support ISO 27001, GDPR, PDPA readiness.
• Participate in threat modeling, define trust boundaries, and implement audit-ready infrastructure practices. ⸻ 📦 Tech Stack You'll Work With
• Cloud: Microsoft Azure (App Services, Container Apps, AKS, Cosmos DB, Event Hubs, Monitor, VMs)
• IaC: Terraform, Bicep
• CI/CD: Azure Devops,GitHub Actions
• Monitoring & Logs: Prometheus, Grafana, Azure Monitor, ELK, Sentry
• Queueing: RabbitMQ, Kafka
• Languages: Node.js, Python (mostly for debugging
  
  

Our Culture

The culture of Loyalytics plays the center stage of how we interact, act and respond to people and situations. We are guided by the principles of FACET in our day-to-day interactions and performance. We have a well-defined culture which clearly spells out the acceptable and unacceptable behaviors at Loyalytics.

FACERT is a combination of specific values where…

F stands for fulfilling our promises. We believe in delivering on our commitments within the agreed-upon timeframe. This includes following through on commitments, communicating progress while being flexible to adapt to changes or any unexpected circumstances that may arise and still strive to meet our commitments.

A stand for actionable recommendations. We believe in creating real impact by providing recommendations that are creative, forward-thinking, or outside-the-box and that have the potential to make a significant positive impact. Providing recommendations that are easy to understand and implement and ensuring follow up and support is our way of ensuring that the recommendations provided are implemented effectively.

C stands for customer empathy. We are always looking for ways to make our customers’ experience great and believe in providing the highest quality service possible. We make satisfied customers through our regular interactions, active listening, promptness in response to inquiries and concerns and are flexible to adapt to the customers' unique needs and preferences. Our culture encourages the approach to anticipate our customer needs and take the necessary steps to address them before they become issues. We also practice a proactive exercise of checking in on the customer to ensure their needs are met and enquire if there are any additional needs or concerns.

Our definition of customer includes our external as well as internal customers, based on our roles and responsibilities.

E stands for extra mile. The culture at Loyalytics encourages you to take initiative and go above

and beyond what is expected of you. We encourage employees to constantly look for ways to improve their skills, knowledge, and performance. Being adaptable and open to learning helps us through changing circumstances and apply our learning to the work we do.

R stands for Respect. We believe that every employee at Loyalytics is equally important and equally respected. We practice respect in our communication, actions, feedback and behaviors, exercise empathy and ensure to understand the other person's point of view and objectively state our point of view. We believe in transparency in our processes and procedures and abide by the principles of professionalism.

T stands for teamwork. We believe in open communication where everyone is encouraged to reach out to anyone within the organization, share information and ideas, and listen actively to the viewpoints of others. Our aim is to reach the organization's goals through effective teamwork, support and collaboration. We have a culture of respect for all regardless of background and experience.

If these values resonate, then Loyalytics is the place for you! Come join us and be part of the dynamic team racing towards being recognized as the most preferred retail organization in the world!

Know More About Us

Loyalytics.ai - Company Overview (8 years anniversary)

Successful Launch of Lulu Happiness Program- Powered by Loyalytics

Loyalytics Offsite- Bangalore

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www.loyalytics.ai

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Loyalytics AI: Posts | LinkedIn