Software Engineer - Business Systems

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

This position is for Support Engineer - HRIS and will be responsible for L1 - Application Support for Workday ,ServiceNow, ICIMS, Cornerstone applications.

Technical support -Business systems, projects and BAU tickets. Assists users with daily requests and troubleshooting. Provides reviews, reports, and other documentation to track performance and determine business requirements. Aids in administrative and operational tasks as needed to ensure a functional user experience.

System Testing - Evaluates usability through continuous monitoring, testing, and review of function processes. Identifies discrepancies and inefficiencies and assists in implementing recommended enhancements.

Operational Support - Provides daily support by responding to inquiries, ensuring processes run smoothly, and working to improve the end-user experience. Performs various operational tasks to improve workflow and system functionality for assigned business unit.

Technical Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in system, application, or product implementation and development.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.