Hyderabad, Telangana, India
Information Technology
Full-Time
Corpay
Overview
Your role
To work within Corpay’s technology function to deliver effective support to both users using the Corpay Complete platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development and available resource.
What You'll Be Doing
To work within Corpay’s technology function to deliver effective support to both users using the Corpay Complete platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development and available resource.
What You'll Be Doing
- To investigate application issues within defined timelines
- Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes
- Advise users on appropriate action/workaround where applicable.
- Escalate issues when required to appropriate resource with view to resolving within agreed Service Level Agreements
- Work closely with 3rd Level Application Support Analysts to identify/document the resolution
- Document, track and monitor problems to ensure a timely resolution
- Advise clients on timelines for delivery of fixes
- Co-ordinate system downtime with clients and infrastructure teams in order to apply software fixes
- Pro-actively review new functionality against client business requirements
- Monitor Production Jobs/Alerts
- Carry out daily checks on key processes in Production environments including Transaction imports, Billing outputs and Card Production files.
- To ensure that the most cost effective and suitable system solutions are delivered
- Adhere to appropriate departmental procedures and practices
- To play a proactive and visible role in delivering key business projects and departmental objectives
- Must be able to conduct manual testing tasks on his own, Identify Bugs & should be able to write test cases and execution reports
- Maintain and adhere to the established standards and procedures for test plans/cases as needed and monitor for compliance by coordinating with IT business analysts (BA), team members and business owners.
- Work in an agile rapid development environment where effective communication is paramount.
- Set-up and facilitate QA related meetings, demos, and UAT sessions.
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