Overview
Support Engineer – Findur
Maersk is a $30bn organisation with 100,000 people that move 20% of the world’s trade, and the largest shipping and logistics company in the world and we are transforming our company into a global integrator of container logistics.
We are offering you a unique opportunity to help shape that journey and the future organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global organization.
We Offer
As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.
As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.
As a software engineer you will be part of a team responsible for rolling out and integrating various solutions into our IT Landscape. You will work with development teams & stakeholders in various locations, e.g. Pune Bangalore, UK and Copenhagen.
Support Engineer - Key Responsibilities
The support engineer is responsible for provide 1st and 2nd level support of Maersk’s Treasury Management System, FINDUR. The primary purpose is to diagnose, troubleshoot and resolve incidents or service requests reported by the end-users or the system itself.
Become the go-to person for issues related to all support type issues.
The support engineer will be responsible for maintaining and using the right support processes. Including right logging of all reported issues.
As a support engineer you will be part of the DevOps team with the following tasks:
- Resolve reported and detected incidents using available information and technical skills to provide solutions
- Troubleshooting Findur issues, related to business and system processes
- Reconfiguring and adaption of the system to meet business need and expectations
- Responsible for creating and modifying reports using build-in report/Dashboard tool
- Create and monitor scheduled jobs and alerts
- Investigate and escalate incidents to application vendor
- Refresh lower hosting environments and prepare them for Test and Development purposes.
- Managing deployment and version control of customised components Analyse business requirements and engage 3rd party developers to provide solutions
We are looking for:
Experience & Technical Skills
Must have
- Functional Knowledge of FINDUR
- Experience in resolving incidents from FINDUR logfile information
- Experience with deployment of JAVA scripts and configuration changes
- Good understanding of version control, release management processes and working with multiple environments
- Some experience with debugging FINDUR JAVA scripts.
- Some knowledge of FINDUR data Modelling
- Good understanding of Treasury Management Processes
- Good understanding of SQL Database processes and query techniques
- Understand how ERP / Treasury systems communicate with banks, over the SWIFT network
Advantage if
- Knowledge of version control systems, code merge, deployment…
- Experience in finding temporary and permanent solutions to incidents, as and when they happen
- Root cause analysis in performance and incident related issues
Business Skills:
- Must have or express a clear interest in understanding all Treasury Business processes
- Understand the business language and be able to translate that to Application related issues while supporting and troubleshooting.
Ways of working
- Very strong communication and collaboration skills
- Structured, highly analytical mind-set and excellent problem-solving skills
- Collaborative, with strong mentoring and people skills / personal impact
- Highly motivated and work well under pressure
- Innovative, with the ability to think outside the box
- Fact based and result oriented
- An individual who understands and respects the agile method
As a person:
- Self-starter and highly motivated
- Cultural understanding and experienced working in multi-cultural teams
- Willing to share knowledge and work as a team
- Proficient in English
- Service Minded
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
