Software Engineer 2 - ServiceNow

Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

This role is ideal for builders who are proficient in coding and eager to take ownership of their craft to make an immediate impact. You will join the Digital Workplace Management team in Bangalore, specifically focused on our ServiceNow platform.

We're cultivating a culture that prioritizes innovators, risk-takers, and imaginative thinkers. In pursuit of becoming AI-native, we recognize that fostering a "builder" mindset is essential.

You’ll help create solutions that transform how our employees and internal teams experience technology. Working in a culture that embraces experimentation and rapid prototyping, you’ll collaborate closely with cross-functional partners, turning ideas into real impact while building the skills to accelerate your career.

Responsibilities

ServiceNow Frontend & Experience:

• Experience developing scalable, responsive, and dynamic interfaces within the ServiceNow Service Portal.
• Familiarity with modern frontend tools and frameworks relevant to ServiceNow, such as AngularJS, HTML5, SASS/CSS, and Service Portal widgets.
• Strong ability to collaborate with UX specialists to translate user patterns into intuitive ITSM dashboards and forms.
  
  

• Experience developing robust backend logic using Server-side JavaScript, GlideRecord, and Script Includes.
• Deep understanding of the ServiceNow Core Platform architecture and ITSM module (Incident, Problem, Change, Request).
• Expertise in configuring Business Rules, ACLs, UI Actions, and Flow Designer to automate complex workflows.
• Ability to evaluate existing solutions to identify reuse opportunities and ensure maintainability.
• Experience with Python, Ai foundations
  
  

• Experience building custom integrations using REST/SOAP APIs and ServiceNow Integration Hub.
• Proficiency in Python for external automation scripting, data manipulation, and building middleware connectors for enterprise integrations.
• Familiarity with data handling, import sets, and transform maps to connect ServiceNow with external enterprise tools.
• Ability to identify tasks that could be automated to improve system velocity and reliability.
  
  

• Experience with Now Assist (ServiceNow GenAI), specifically using Now Assist for Creator to accelerate script generation, flow creation, and debugging.
• Ability to configure Now Assist capabilities for ITSM (e.g., incident summarization, resolution note generation).
• Comfortable using AI-assisted development environments to improve code quality and speed.
  
  

• Technical Craft: Spend 90% of time on technical contributions. Write robust, efficient, testable code and provide constructive code feedback to peers.
• Execution Excellence: Take ownership of features from start to finish (development, deployment, monitoring). Estimate defined features and adapt plans to changing team deliverables.
• Customer Outcomes: Proactively identify patterns in how users experience the product by analyzing usage data and support trends. Connect technical decisions to tangible business value.
• Accelerate Teams: Build foundational collaboration by actively participating in team rituals. Drive independent research on solutions and verify findings with team members to ensure shared understanding.
  
  

• Bachelor’s or Master’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 2+ years of experience in ServiceNow development and software engineering.
• Certifications: ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred.
• Foundational understanding of Agile development, object-oriented design, and programming principles.
• Strong proficiency in JavaScript (ES5/ES6) and Python.
• Deep technical knowledge of ServiceNow ITSM (Incident, Problem, Change, Request).
• Experience with Now Assist or similar GenAI tools for coding and automation.
• Strong written, verbal, and collaboration skills with the ability to work effectively in a team environment.
• Willingness to learn and adapt to new priorities, tools, and technologies in a fast-paced, dynamic environment.
• Able to leverage AI tools and platforms to enhance productivity and problem-solving.
• Demonstrates awareness of ethical considerations, bias, and limitations of AI tools, applying them responsibly.
• Can effectively review and validate AI-generated outputs to ensure correctness and maintain software quality standards.
  
  

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: