Software Engineer

What you can expect

As a Software Engineer, you will be responsible for designing and implement scalable, high-performance backend systems using Node.js, TypeScript, and Fastify. You will need to have basic REACT experience.

You will collaborate with cross-functional teams to analyze user needs, create technical specifications, and write clean, efficient, and well-documented code. Your goal is to deliver high-quality software products that meet customer requirements and enhance user experience.

About the Team

The Workforce Management development team is focused on building, enhancing, and adding new features to our contact center solution. This is an AI powered tool for supervisors of contact centers to manage their Agents. This tool is used to create, schedule and monitor in a bulk model. This is an exciting product area filled with potential for people looking to make an impact!

Responsibility:

• Design and implement scalable, high-performance backend systems using Node.js, TypeScript, and Fastify.

• Build and maintain robust GraphQL APIs to power flexible, real-time client interactions.

• Work with SQL databases (PostgreSQL/MySQL) and caching solutions (Redis) to manage and access data efficiently.

• Partner with product and design teams to deliver feature-rich, high-quality applications that meet business goals.

• Take ownership of full stack features from planning through execution, including testing, deployment, and monitoring.

• Troubleshoot, debug, and optimize systems for performance, scalability, and resilience.

• Write maintainable, well-documented, and thoroughly tested code

• We require experience with CI/CD tools, with Jenkins, GitLab etc

What we’re looking for:

• 4- 5 years of recent development experience.

• Strong in Node.js and TypeScript.

• Solid knowledge of Fastify, or other comparable Node.js frameworks (Express, NestJS).

• Expertise in GraphQL API design and implementation

• Proficiency in relational databases (PostgreSQL/MySQL) and caching tools like Redis.

• Familiarity with REST, JWT/Auth mechanisms, and secure coding practices.

• Experience writing unit/integration tests and using CI/CD pipelines.

• Clear understanding of clean code principles, scalable architecture, and performance best practices.

• Frontend experience with React is necessary.

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Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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