Software Engineer I – HR Technology (ServiceNow)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Preposition

• Develop and deploy scalable ServiceNow HR solutions to automate workflows, reduce manual effort, and enhance employee experience.
• Translate HR business requirements into secure, efficient, and user-friendly applications aligned with organizational goals.
  
  

Job Details

Position Title: Software Engineer I – HR Technology (ServiceNow)

Career Level: P1

Job Category: Associate

Role Type: Hybrid

Job Location: Bangalore

About The Team

The HR Technology team is dedicated to modernizing and optimizing HR processes through automation, integration, and innovation. Our focus is on simplifying workflows, enhancing data accuracy, and ensuring secure, efficient service delivery. By leveraging advanced HR technologies, we enable the organization to make data-driven decisions, improve compliance, and deliver a consistent and seamless employee experience.

Impact (Job Summary/Why This Role Matters)

This role is pivotal in building scalable HR solutions that directly impact employee experience across the organization. By developing, integrating, and optimizing workflows, the role ensures HR services are efficient, compliant, and user-friendly. This position bridges technical expertise with business needs, enabling the organization to drive digital transformation and deliver measurable value to both employees and HR teams

Key Deliverables (Duties and Responsibilities)

• Develop new ServiceNow solutions to HR stakeholders.
• Work on enhancements and changes for existing ServiceNow functionalities.
• Debug and identify root cause of issues and propose solutions.
• Perform unit testing.
• Provide support for product testing, upgrade testing and UAT.
• Follow change management process and deploy the changes to production.
• Create technical and functional documentation.
• Provide demos to stakeholders.
  
  

Skills and Qualification (Functional and Technical Skills)

Functional Skills

• Hands-on experience in implementing HR Case Management, COEs, Knowledge Management, HR Portal, Employee Document Management, Employee Relations, and Onboarding modules in ServiceNow.
• Experience in developing and delivering solutions using Agile Scrum methodology.
• Strong communication skills with the ability to interact effectively with end users, stakeholders, and management.
• Ability to translate HR business requirements into scalable ServiceNow solutions.
• Experience in driving process improvements and enhancing employee experience through HR technology.
• Creating functional and technical documentation for the solutions implemented.
  
  

Technical Skills

• 1–4 years of development experience in ServiceNow preferably in HRSD module.
• Hands-on experience in implementing HR Case management, COEs, Knowledge Management, HR Portal, Employee Document management, Employee Relations, and Onboarding modules in ServiceNow.
• Extensive experience in creating or modifying client scripts and server-side scripts in ServiceNow.
• Proficiency in UI technologies (HTML, CSS, JavaScript, jQuery) with experience customizing ServiceNow portals and widgets.
  
  

Relationships & Collaboration

• Reports to: Associate Director – HRIT
• Partners: HR Functions and cross-functional teams.
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.