Software Engineer II - DevSecOps

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Preposition

• Be at the heart of our mission to build reliable, scalable, and high-performing systems that our customers can trust. You won’t just support the infrastructure—You’ll shape it.
• Contribute to secure, automated CI/CD pipelines and platform tooling that enable shift-left security and compliance, while developing core skills in infrastructure-as-code, pipeline automation, and toolchain integration.
  
  

Job Details

Position Title: Software Engineer II

Career Level: P2

Job Category: Sr Associate

Role Type: Hybrid

Job Location: Bangalore

About The Team

Our team is part of DevSecOps Center of Excellence, responsible for enabling engineering team with reliable CI/CD platforms, infrastructure automation and site reliability best practices. While we support DevSecOps enablement through automation and CI/CD pipeline tooling, our core focus lies in observability, incident response, service availability and operational excellence. We partner with development, security and infrastructure teams to drive continuous improvement and resilience across the entire software delivery lifecycle.

Impact (Job Summary/Why This Role Matters)

This role plays a vital role in ensuring the stability and efficiency of our engineering platforms. Your contribution will support uptime, release velocity and developer productivity across the organization. By automating workflows, managing infrastructure as code and participating in incident response and root cause analysis, you will be directly improving business continuity and customer satisfaction.

Key Deliverables (Duties and Responsibilities)

• Develop maintain, and improve CI/CD pipelines using tools such as Jenkins, GitLab CI etc
• Contribute to infrastructure automation using infrastructure-as-Code tools like Terraform, Ansible or similar
• Support system reliability through monitoring, alerting, logging and proactive performance tuning
• Assist in managing and upgrading DevSecOps toolsets such as JIRA, Confluence, Nexus and GitLab
• Participate in Incident response, postmortems, and root cause analysis to improve system resilience
• Maintain and update runbooks, knowledge base articles and documentation for operational processes
• Troubleshoot issues across development, staging and production environment in collaboration with cross-functional teams
• Ensure security best practices are embedded in pipeline and platform components
• Participate in platform maintenance activities, patching, and tools upgrade under guidance
• Provide on-call support during weekends on a rotational basis as per the roster, with guidance from senior engineers
• Contribute to team discussions, retrospectives, and improvement initiatives with a continuous learning mindset
  
  

Skills and Qualification (Functional and Technical Skills)

Preferred Qualification

• Bachelor's or Master’s Degree in Computer science, Information Technology or related field
• 4-7 years of hands-on experience in DevOps, SRE or platform engineering roles
• Solid Understanding of GitOps and Infrastructure-as-code
• Experience in production support, incident management and service reliability practices
  
  

Core Competencies

• Proficient in CI/CD pipeline development using tools like Jenkins, Gitlab CI/CD or Github actions
• String scripting and automation skills in Python, Bash, Groovy or similar
• Hands-on experience with Infrastructure-as-code tools such as Terraform, Ansible or similar
• Deep understanding of containerization and orchestration, especially Docker and Kubernetes
• Experience in implementing observability solutions: Prometheus, Grafana, ELK stack, or similar
• Familiarity with DevSecOps practices such as automated security scans, policy enforcement and compliance reporting
• Good Knowledge of version control (e.g., Git) and branching strategies
• Ability to troubleshoot complex issues across infrastructure, applications and integrations
• Strong analytical and problem-solving skills, with a proactive mindset
  
  

Relationship & Collaboration

• Collaborate closely with cross-functional teams including application developers, QA engineers, platform teams, and security to drive reliable and secure software delivery
• Partner with Global stake holders to support platform stability, DevSecOps enablement and tool chain adoption
• Communicate effectively with technical and non-technical audiences, providing insights into platform health, risk mitigation and improvement areas
• Work collaboratively in team contributing to sprint planning, retrospective and continuous delivery goals
• Take ownership of components or areas of responsibility, ensuring accountability, follow-through and collaborative problem solving
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.